Applications freezing or crashing

Summary

This guide helps you troubleshoot and resolve: Applications freezing or crashing. Follow the steps below to fix the issue.

Common Causes

Quick fixes to try first

1. Wait – sometimes apps just need a moment.
2. Try again – close and reopen the app.
3. Restart your computer – clears temporary issues.

Detailed solutions

If an app is frozen

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Locate the frozen app in the list.
3. Right‑click it and choose End task.
4. Try opening the app again.

1. Click the frozen app window to give it focus.
2. Press Alt + F4.
3. Try reopening the app.

If an app keeps crashing

1. Open Microsoft Store → Library and check for updates.
2. If the app was installed from a vendor’s website, visit the website and download the latest version.
3. For a full guide on keeping Windows up to date, see How to update Windows.

1. Press Win + I to open Settings.
2. Windows 11: Navigate to Apps → Installed apps.
   Windows 10: Navigate to Apps & features.
3. Find the problem app and click the three‑dot menu → Advanced options.
4. Click Repair (try this first).
5. If the issue persists, click Reset.

1. Open Settings (Win + I) and go to Apps → Installed apps (or Apps & features on Windows 10).
2. Locate the app, click the three‑dot menu, and choose Uninstall.
3. Reinstall the app from the Microsoft Store or download the installer from the vendor’s website.

Check for Windows updates

1. Open Settings (Win + I) → Windows Update.
2. Select Check for updates.
3. Install any available updates.
4. For detailed instructions, see How to update Windows.

Check for malware

1. Open Settings (Win + I) → Privacy & security.
2. Click Windows Security → Virus & threat protection.
3. Run a Full scan.
4. If you use third‑party antivirus software, run a full scan with that solution. For guidance, see Antivirus alerts – what to do.

If multiple apps are crashing

• Restart your PC – often resolves widespread issues. See Blue screen of death (BSOD) – restart steps for safe restart procedures.
• Check for Windows updates – see the How to update Windows article.
• Check disk space – low free space can cause crashes. For tips on freeing space, see Computer running slow.
• Run System File Checker – open Command Prompt as administrator and run sfc /scannow.
• Update drivers – ensure graphics, chipset and other drivers are current.
• Clear the Windows Store cache – run wsreset from a Run dialog.

For specific apps (Microsoft Office, etc.)

• Use the built‑in repair: Settings → Apps → Installed apps → select the app → Modify. For Office‑specific issues, see Excel/Word crashing.
• Alternatively, open Control Panel → Programs → Programs and Features → select the app → Repair.

When to get help

• If only one app is affected and reinstallation doesn’t resolve the problem.
• If your whole computer crashes or you encounter frequent blue screens.
• If you receive error messages – note the exact wording before seeking assistance.
• Open a support ticket: Open a Ticket

Still Having Issues?