Knowledgebase

Email not sending or receiving

Step-by-step troubleshooting guide for resolving email sending and receiving issues across Outlook desktop, webmail (Gmail, Outlook.com, Yahoo), and general connectivity problems, with escalation guidance for persistent issues.

Email signature not updating

Provides targeted, step‑by‑step guidance to resolve email signature update issues in Outlook, OWA and mobile clients.

Setting up business email signature

Step‑by‑step guide to creating and managing a professional Outlook email signature, including formatting tips, HTML options, OWA setup, and troubleshooting.

Setting up business email on mobile

A step‑by‑step guide for configuring corporate email on iOS and Android devices, including Outlook app, native mail apps, manual server settings, security/MDM requirements, and troubleshooting.

How to add email to Outlook

Step‑by‑step guide to add a Microsoft 365 email account to Outlook desktop (Windows/Mac) or Outlook on the web, with troubleshooting tips.

Email delivery failed (NDR)

The article correctly covers NDRs but needs major HTML fixes, expanded technical guidance (SPF/DKIM, blocklists, permanent vs temporary NDRs), proper heading structure, Australian spelling, and internal links to related email topics.

How to set up out-of-office reply

Step‑by‑step guide for configuring out‑of‑office automatic replies in Outlook desktop, Outlook on the web, and the mobile app, including Teams status integration and troubleshooting.

Email delivery delays

Email delivery delays

Deleted email recovery

Deleted email recovery

Setting Up an Email Account in Outlook (POP/IMAP/Exchange)

This guide explains how to add email accounts to Microsoft Outlook, including automatic setup for Microsoft accounts and manual configuration for other providers (Gmail, Yahoo, private email servers, ...

Managing Email Signatures in Outlook

Creating and applying email signatures allows you to automatically include your name, title, contact details, and legal disclaimers in every email you send. This guide covers creating signatures in Ou...

Troubleshooting Outlook Send/Receive Errors

This guide helps resolve issues where Outlook cannot send or receive emails. Symptoms include error messages in the bottom right corner (e.g.,

Backing Up and Restoring Outlook Data Files (.pst/.ost)

Your Outlook data (emails, contacts, calendar, tasks) is stored in either a .PST (Personal Storage Table) file for POP/IMAP accounts or an .OST (Offline Storage Table) file for Exchange/Office 365 acc...

Organizing Emails with Rules and Alerts in Outlook

Outlook Rules automate email management by moving, copying, deleting, or forwarding messages based on criteria you set. This guide explains how to create and manage Rules and Alerts to keep your inbox...

Using Outlook Calendar and Scheduling Meetings

Outlook Calendar is a powerful tool for managing your time, scheduling appointments, and organizing team meetings. This guide covers the basics of using the Calendar module and scheduling meetings wit...

Managing Contacts and Address Books in Outlook

A step‑by‑step guide for creating, importing, exporting, sharing, and managing Outlook contacts and address books, updated for current Outlook versions and best practice recommendations.

Troubleshooting Outlook Performance Issues

A concise guide to diagnosing and fixing slow or unresponsive Outlook performance.

Configuring Junk Email Settings in Outlook

Guide to configure Outlook junk email settings, manage safe and blocked lists, and troubleshoot common issues.

Archiving Old Emails in Outlook

Step‑by‑step guide for archiving Outlook emails using AutoArchive, manual PST export, or Exchange Online Archive, with best‑practice tips and troubleshooting.

Outlook not syncing emails

Outlook not syncing emails – step‑by‑step troubleshooting to restore normal mail flow.

Outlook rules not working

Outlook rules not working

Shared mailbox not showing

Shared mailbox not showing

Meeting camera/microphone not working

Step‑by‑step guide to fix camera or microphone problems in Teams, Zoom and meeting rooms, covering permissions, device selection, hardware checks, driver updates, app restarts and system restarts.

Teams not loading/crashing

Provides step‑by‑step fixes for Teams that won’t load or keeps crashing, covering cache clearing, reinstall, updates, and common settings.

Teams meetings not joining

Quick guide to resolve common Teams meeting join problems.

How to create Teams channel

How to create teams channel

Copilot not responding

Copilot not responding

Teams meeting recording not working

Teams meeting recording not working

Teams status showing Away

Teams status showing away

Teams notifications not working

Teams notifications not working

OneDrive for Business sync issues

Provides step‑by‑step troubleshooting for OneDrive for Business sync failures, including status checks, client reset, folder selection, and common error resolutions.

File version history/recovery

Step‑by‑step guide to view and restore previous file versions and recover deleted files in OneDrive, SharePoint and Windows.

Document collaboration issues

Guides users through common OneDrive and SharePoint document collaboration problems and provides step‑by‑step fixes.

OneDrive not syncing

A step‑by‑step guide to diagnose and resolve OneDrive sync failures, including status checks, sign‑in verification, client reset, storage, file‑size/path limits, network, and repair procedures.

Cannot access SharePoint site

Step‑by‑step guide to resolve SharePoint site access issues, covering URL verification, connection checks, browser fixes, permissions, and OneDrive sync options.

OneDrive file missing

Provides step‑by‑step guidance to locate, restore, or recover missing OneDrive files, covering search, recent items, recycle bin, local folder checks, sync issues, version history and escalation procedures.

SharePoint access problems

Sharepoint access problems

Mobile app not syncing

Mobile app not syncing

File sharing permission issues

File sharing permission issues

How to connect to Wi-Fi

The article requires immediate HTML fixes to resolve malformed paragraph-wrapped headings, and needs content expansion to include macOS instructions, security warnings for public networks, and internal links to related MSP support resources.

Troubleshooting slow internet speeds

Troubleshooting slow internet speeds

Connecting smart home devices

A clear, step‑by‑step guide to set up and troubleshoot smart home devices on a home Wi‑Fi network, with Australian‑specific tips and links to related support articles.

Troubleshooting network connectivity

A step‑by‑step guide for diagnosing and fixing Windows network connectivity issues, including quick checks, detailed troubleshooting, and when to contact your ISP.

How to restart router/modem

Guide to safely power‑cycle your router or modem, with clear steps, Australian‑specific tips and troubleshooting.

VPN connection issues

Provides clear, correctly formatted steps and safety warnings for troubleshooting VPN connection failures, with added internal links to related resources.

Cannot access shared network drives

Step‑by‑step guide to diagnose and restore access to shared network drives, covering VPN status, drive mapping, network checks, permissions, SMB settings and server availability.

Printer not showing on network

Provides step‑by‑step troubleshooting for network printers, but needs HTML cleanup, Windows version clarification, additional network‑security checks, and internal links to related KB articles.

Connecting to company VPN from home

Step‑by‑step guide for securely connecting, verifying, and troubleshooting a company VPN from a home workstation.

Connecting to company network remotely

Guide to securely connect to the company network remotely via VPN, Remote Desktop, or cloud services, with setup steps, best‑practice tips, and troubleshooting.

Password reset (Windows login)

A guide for 220.com.au clients on resetting a Windows login password, covering known-password changes, Microsoft account recovery, PIN/Windows Hello alternatives, and escalation to IT support for domain-joined or BitLocker-protected machines.

Antivirus alerts - what to do

A clear guide on interpreting Windows Security alerts, the correct response steps, scanning options, and when to seek professional assistance.

Two-factor authentication problems

Guides users through troubleshooting common 2FA issues, adds missing security warnings, and recommends proper HTML structure and internal navigation.

Cannot login with domain credentials

Guide to troubleshoot and resolve domain credential login failures, covering username format, password issues, account lockout, network/VPN connectivity, and domain‑join problems.

How to encrypt USB drive

The article correctly covers USB encryption but needs HTML cleanup, accurate Windows encryption details, clearer step formatting, and internal links to related KB topics.

Suspected phishing email - reporting

Provides clear steps to recognise phishing emails and safely report them to IT, including how to use Outlook's reporting tools and what to do after a click.

Setting up business-grade antivirus

Guide to verify, enable, update, and install business‑grade antivirus on Windows devices.

Cannot login to company portal

The article is on‑topic but suffers from malformed HTML, outdated Edge compatibility instructions, missing MFA/lockout guidance, duplicate steps, and lacks internal KB links.

Password expired - how to reset

Guide users through resetting an expired Microsoft 365 password, covering self‑service options, password policy, post‑reset device updates, and escalation steps.

How to Perform a Clean Installation of Windows 11

This guide provides step-by-step instructions for performing a clean installation of Windows 11. A clean installation removes all existing data and applications, providing a fresh start....

Managing User Accounts in Windows 11

This guide explains how to manage user accounts in Windows 11, including creating new accounts, changing account types, and configuring sign-in options....

Troubleshooting Network Connectivity in Windows 11

This article provides common steps and solutions for troubleshooting network connectivity issues in Windows 11, covering Wi-Fi and Ethernet problems....

Optimizing Windows 11 Performance

This guide provides tips and techniques to improve the performance and responsiveness of your Windows 11 computer....

Windows 11 Security Best Practices

This guide outlines essential security practices to protect your Windows 11 computer from malware, unauthorized access, and data breaches....

Using Virtual Desktops in Windows 11

Virtual Desktops in Windows 11 allow you to create separate desktop environments for different tasks, helping you stay organized and focused. This guide explains how to set up and manage Virtual Deskt...

Sound not working

A step-by-step Windows 11 troubleshooting guide for resolving sound/audio issues, covering quick checks, software fixes (settings, troubleshooters, drivers, services), and hardware diagnostics, with escalation guidance to IT support when needed.

Customizing the Windows 11 Start Menu and Taskbar

This guide details how to personalize the Start Menu and Taskbar in Windows 11 to improve your productivity and match your preferences....

Screen brightness adjustment

A Windows 11 guide explaining how to adjust screen brightness using keyboard shortcuts, Quick Settings, the Settings app, and Night Light, with additional methods for external monitors and troubleshooting tips for common brightness issues.

Troubleshooting Windows 11 Update Issues

Windows updates are crucial for security and system stability. This guide provides solutions for common problems encountered while updating Windows 11....

How to update Windows

A step-by-step guide for Windows 11 users on how to check for, install, and manage Windows updates, including troubleshooting tips for common update issues and best practices to keep your PC secure and running smoothly.

Understanding and Using Windows 11 Snap Layouts and Groups

Snap layouts (also known as Aero Shake in previous versions) allow you to arrange multiple applications on your screen efficiently. Snap groups save these arrangements for quick restoration. This guid...

Keyboard or mouse not responding

Step-by-step troubleshooting guide for unresponsive keyboards and mice in Windows 11, covering connection checks, Device Manager driver updates, Bluetooth re-pairing, and hardware diagnostics, with escalation guidance to 220 support when self-service steps fail.

How to take a screenshot

A concise guide to taking, locating, editing, and troubleshooting screenshots in Windows 11, with clear steps, tips, and internal links to related support articles.

How to connect Bluetooth devices

Step‑by‑step guide to pairing Bluetooth devices on Windows 11, covering quick steps, detailed instructions, and troubleshooting.

Monitor/display not showing

This article provides step‑by‑step troubleshooting for a monitor or display that isn’t showing on Windows 11, covering power, connections, input source, display settings, driver updates and when to request support.

Computer running slow

This article provides steps to troubleshoot a slow computer but requires significant HTML fixes, critical safety warnings for Task Manager, and recategorization away from 'Startup/Boot Issues'.

Browser not loading pages

A step-by-step troubleshooting guide for 220.com.au clients whose browser won't load web pages, covering quick checks, cache clearing, private browsing, network settings, router restart, and DNS flushing, with escalation guidance for persistent issues.

Applications freezing or crashing

Step‑by‑step guide for troubleshooting frozen or crashing Windows applications, covering quick fixes, task‑manager methods, updates, repairs, reinstalls, Windows updates, malware scans and when to seek support.

Blue screen of death (BSOD) - restart steps

Provides clear, step‑by‑step BSOD troubleshooting, adds safe‑mode, system file checks, and links to Windows update guidance.

How to clear browser cache/cookies

The article needs HTML cleanup, correct categorisation, accurate browser steps, warnings about sign‑outs, and internal links to related troubleshooting topics.

Printer not printing / offline

Fix malformed HTML tags, correct outdated Windows troubleshooter navigation paths, and add missing network and print spooler troubleshooting steps for a more comprehensive guide.

Meeting room equipment not working

Provides step‑by‑step troubleshooting for meeting‑room displays, audio, and video equipment, but needs HTML fixes, added internal links, and extra guidance for display settings, macOS, and audio output selection.

Remote desktop connection issues

This article provides step‑by‑step troubleshooting for Remote Desktop connection problems, but needs corrected HTML, proper formatting, additional technical details, and internal links.

Calendar invite not showing

Provides step‑by‑step troubleshooting for missing Outlook calendar invites, covering view settings, acceptance, junk filtering, permissions, profile repair, sync, cache clearing, and additional checks.

Setting up shared calendars

Comprehensive guide for sharing, opening, and managing Outlook calendars, including permissions, overlay view, and basic troubleshooting.

Shared calendar not syncing

Provides clear, step‑by‑step troubleshooting for shared Outlook calendar sync problems, covering permissions, adding/removing calendars, and Outlook cache/profile fixes.

How to share a calendar

Guide to sharing Outlook calendars across desktop, web, and mobile with clear steps, permission details, and troubleshooting.

How to backup photos to external drive

A step-by-step guide for Windows users on how to manually back up photos from common locations (OneDrive, Pictures folder) to an external USB drive, including connection, copying, verification, and best-practice tips for safe ejection and maintaining multiple backup copies.

Recovering forgotten Wi-Fi password

Recovering forgotten wi-fi password

Setting up automatic backups

Setting up automatic backups

Transferring files between computers

Guide to safely transfer files between Windows PCs using USB drives, cloud services, network sharing, and other methods, with up‑to‑date steps, warnings, and related KB links.

Setting up cloud storage

Guide to setting up and using popular cloud storage services, with step‑by‑step instructions, sync tips, security recommendations, and links to related troubleshooting articles.

Setting up parental controls

Setting up parental controls

How to install approved software

Guide to safely install approved software via the Company Portal, approved sources, or IT support, with best‑practice tips and troubleshooting.

Excel/Word crashing

Step‑by‑step guide to diagnose and fix Excel or Word crashes, including safe mode, add‑in management, Office repair, updates, cache clearing, and recovery options.

How to convert to PDF in Office

How to convert to pdf in office

Office apps activation issues

Office apps activation issues