Centralise Adobe Creative Cloud Licences For Your Design Team

Summary

This guide helps you troubleshoot and resolve: Centralise Adobe Creative Cloud Licences For Your Design Team. Follow the steps below to fix the issue.

Common Causes

Managing individual Adobe Creative Cloud subscriptions across a creative agency can lead to missed renewals, overspending, and security gaps when staff members leave. Centralising your licences through the Adobe Admin Console allows your organisation to manage seats from a single dashboard, assign software to specific staff members, and maintain compliance across your business. This guide walks through the process of moving to centralised licence management for your design team.

Quick Fix Steps

1. Sign in to the Adobe Admin Console using your organisation's admin account.
2. Verify your domain to establish ownership of your business email addresses.
3. Add or import your team members into the console.
4. Assign the appropriate Adobe product licences to each user.
5. Remove licences from departing staff to avoid unnecessary costs.

Detailed Instructions

1. Access the Adobe Admin Console

1. Open your web browser and navigate to the Adobe Admin Console.
2. Sign in with an Adobe ID that has administrative privileges for your organisation.
3. Once logged in, you will see the dashboard displaying your current licences, users, and product profiles.

2. Verify Your Organisation's Domain

1. In the Admin Console, navigate to Settings and select Domains.
2. Select Add a Domain and enter your business email domain (for example, @yourdesignstudio.com.au).
3. Follow the prompts to add a DNS TXT record to your domain's DNS settings to prove ownership.
4. Once verified, any user with an email address at that domain can be managed centrally.

Domain verification ensures that all staff using company email addresses fall under your organisation's licence umbrella, making offboarding and auditing much simpler.

3. Add Team Members

1. Go to Users in the left-hand navigation menu.
2. Select Add Users.
3. Enter the email addresses of your designers and creative staff.
4. Choose whether to add them individually or upload a CSV file for larger teams.
5. Select Save to create the user accounts.

4. Assign Licences and Product Profiles

1. Navigate to Products and select Product Profiles.
2. Create a profile for your design team (for example, "Creative Cloud All Apps").
3. Select the Adobe applications included in the profile, such as Photoshop, Illustrator, InDesign, or Premiere Pro.
4. Go to Users, select the team members, and assign them to the relevant product profile.
5. Users will receive an email invitation to accept their licence and install the Creative Cloud desktop app.

5. Manage Departing Staff and Reclaim Licences

1. When a team member leaves your organisation, go to Users in the Admin Console.
2. Select the departing employee's account.
3. Remove their product profile assignment to free up the licence seat.
4. You can then assign that seat to a new hire or downgrade your subscription at renewal if you no longer need it.

Removing a user from the Admin Console does not delete their personal Adobe ID, but it does revoke access to the licences paid for by your organisation. Ensure any critical project files are transferred to a shared company drive before offboarding.

Troubleshooting

Users Not Receiving Invitation Emails

• Ask staff to check their junk or spam folders.
• Verify the email address was entered correctly in the Admin Console.
• Ensure your domain verification is complete, as unverified domains may delay provisioning.

Licence Assignments Not Reflecting in Creative Cloud App

• Ask the user to sign out of the Creative Cloud desktop app and sign back in.
• Confirm the user has been assigned to the correct product profile in the Admin Console.
• Check that the user's Adobe ID matches the email address you invited.

Unexpected Charges or Seat Counts

• Review Licences in the Admin Console to see how many seats are active versus available.
• Deactivate licences for former employees immediately to avoid paying for unused seats.
• Contact Adobe business support if your invoice does not match your console seat count.

Centralising your Adobe Creative Cloud licences gives your design studio better visibility over software spending and simplifies user management as your team grows. By assigning seats through the Adobe Admin Console, you reduce the risk of compliance issues and ensure your creative team always has access to the tools they need.

Still Having Issues?