How Do I Reset My Domain Password If Locked Out

Summary

This guide helps you troubleshoot and resolve: How Do I Reset My Domain Password If Locked Out. Follow the steps below to fix the issue.

Common Causes

If you are locked out of your domain account or your password has expired, you will be unable to log in to your work computer, email, or shared network resources. This article explains how to resolve account lockouts and reset expired passwords so you can regain access to your business systems.

Quick Fix Steps

1. Wait at least 15 minutes after a lockout before attempting to log in again.
2. Check that your Caps Lock key is not active.
3. Use the Forgot password or Reset password link on the login screen.
4. Follow the identity verification prompts to create a new password.
5. Log in with your new credentials and update any saved passwords on your devices.

Detailed Instructions

Resolving an Account Lockout

Domain accounts are typically locked after several failed login attempts. This is a security measure to prevent unauthorised access.

1. Do not continue guessing your password, as this may extend the lockout period.
2. Wait approximately 15 to 30 minutes for the automatic lockout timer to expire.
3. Ensure Caps Lock and Num Lock are turned off.
4. Attempt to log in again using your correct username and password.

Resetting an Expired Password

If your password has reached its expiry date, Windows will prompt you to change it at the login screen.

1. Press Ctrl + Alt + Delete on the Windows login screen or desktop.
2. Select Change a password from the menu.
3. Enter your current (expired) password in the Old password field.
4. Type your new password in the New password and Confirm password fields.
5. Press Enter or click the arrow icon to submit.

Using the Self-Service Password Reset Tool

Many organisations configure self-service password reset (SSPR) so users can recover access without administrator intervention.

1. On the login screen, click Forgot password or Reset password.
2. Enter your username or email address and click Next.
3. Choose a verification method, such as email, SMS, or an authenticator app.
4. Enter the security code sent to your registered contact method.
5. Create a new password that meets your organisation's complexity requirements.
6. Sign in with your new password.

Troubleshooting

Password Reset Link Not Working

• Ensure you are using a supported web browser such as Microsoft Edge, Google Chrome, or Mozilla Firefox.
• Clear your browser cache and cookies, then try again.
• Check your junk or spam folder if the reset email has not arrived within a few minutes.

New Password Not Accepted

• Verify that your new password meets length and complexity rules (for example, a mix of uppercase, lowercase, numbers, and symbols).
• Make sure you are not reusing a previous password, as most domain policies prevent password recycling.
• Check that Caps Lock is off when entering the new password.

Still Locked Out After Waiting

• Restart your computer to clear any cached credentials.
• Disconnect and reconnect to your corporate Wi-Fi or VPN.
• If you use a mobile device or tablet, remove the saved account and re-add it with your new password.

If you are unable to reset your password or regain access after following these steps, Open a Ticket and our team will assist you.

Still Having Issues?