How to Fix Microsoft Bookings Not Sending Confirmation Emails to Clients

Summary

This guide helps you troubleshoot and resolve: How to Fix Microsoft Bookings Not Sending Confirmation Emails to Clients. Follow the steps below to fix the issue.

Common Causes

Microsoft Bookings confirmation emails are essential for keeping your clients informed about upcoming appointments. When these notifications fail to send, it can lead to missed bookings and scheduling confusion. This guide will help you identify and resolve the most common reasons why confirmation emails are not reaching your clients.

Quick Fix Steps

1. Verify that email notifications are enabled for your specific booking type.
2. Check that staff members have valid email addresses assigned to their profiles.
3. Ask clients to check their spam or junk mail folders.
4. Send a test booking to your own email address to confirm the system is working.

Detailed Instructions

1. Check Booking Page Notification Settings

1. Log in to Microsoft Bookings.
2. Select your business calendar from the dashboard.
3. Navigate to Booking page in the left-hand menu.
4. Under Notifications, ensure the toggle for Send email confirmations to customers is switched On.
5. Click Save to apply the changes.

2. Verify Staff Member Email Addresses

1. Go to Staff in the left-hand menu.
2. Select the staff member associated with the booking.
3. Ensure the Email field contains a valid, active email address.
4. If the email is missing or incorrect, update it and click Save.

3. Review Individual Service Settings

1. Navigate to Services in the left-hand menu.
2. Select the specific service that is not sending confirmations.
3. Check the Notifications section for that service.
4. Ensure customer notifications are enabled and the correct email template is selected.
5. Click Save.

Troubleshooting

Emails landing in Spam or Junk folders

If your test emails arrive but your clients report not receiving them, the messages are likely being filtered by their email provider. Advise your clients to:

• Check their Junk Email or Spam folder.
• Add your business sending email address to their safe senders list.
• Search their inbox for your business name or the word "Booking".

Using Custom Domains

If you are using a custom domain for your Bookings calendar, ensure your DNS records (SPF, DKIM, and DMARC) are correctly configured. Incorrect DNS settings can cause email providers to reject confirmation emails as spam.

Still Having Issues?