How to Fix Microsoft Outlook Calendar Not Showing Shared Events From Colleagues

Summary

This guide helps you troubleshoot and resolve: How to Fix Microsoft Outlook Calendar Not Showing Shared Events From Colleagues. Follow the steps below to fix the issue.

Common Causes

Shared calendars in Microsoft Outlook allow Brisbane small business teams to coordinate meetings and manage shared resources. When events added by colleagues do not appear in your calendar view, the issue is usually related to permissions, sync settings, or folder visibility. Follow the steps below to restore shared calendar access.

Quick Fix Steps

1. Restart Microsoft Outlook and wait two to three minutes for calendar synchronisation to complete.
2. Confirm you are connected to the internet and can send and receive new emails.
3. Check that the shared calendar is ticked in the folder list under Shared Calendars.
4. Ask the colleague to verify they have granted you permission to view their calendar.

Detailed Instructions

Check Calendar Visibility in Outlook for Windows

1. Open Microsoft Outlook.
2. Select the Calendar icon in the bottom left navigation pane.
3. In the left-hand pane, look under Shared Calendars.
4. Ensure the checkbox next to your colleague's calendar is selected.
5. If the calendar is missing from the list, select Open Calendar from the ribbon, then choose From Address Book.
6. Search for your colleague's name, select it, and click OK.
7. Confirm the shared calendar now appears with a tick beside it.

Check Calendar Visibility in Outlook for Mac

1. Open Microsoft Outlook.
2. Select Calendar from the bottom navigation bar.
3. On the left sidebar, look under Shared Calendars.
4. Ensure the calendar is checked. If it is not listed, select File > Open > Other User's Folder.
5. Choose Calendar from the Folder type dropdown, enter your colleague's email address, and click Open.

Check Calendar Visibility in Outlook on the Web

1. Sign in to Outlook on the web at outlook.office.com.
2. Select the Calendar icon.
3. Look for Add calendar in the left sidebar.
4. Select From directory, search for your colleague, and add their calendar.
5. Ensure the calendar is enabled in the sidebar list.

Verify Sharing Permissions

You cannot view a shared calendar unless the owner has granted you permission. Ask your colleague to complete the following:

1. Open their Outlook calendar.
2. Right-click their calendar folder and select Sharing Permissions.
3. Find your email address in the list.
4. Set your permission level to at least Can view all details.
5. Click OK to save.

If your colleague shares their calendar using a Microsoft 365 group or shared mailbox, ensure you are a member of that group before attempting to view the calendar.

Troubleshooting

Check Synchronisation Status

• Look at the bottom of the Outlook window for Connected or Updating folder... status.
• If Outlook shows Disconnected, check your internet connection and restart the application.
• In Outlook on the web, sign out and sign back in to refresh the calendar cache.

Test on Another Device

Open Outlook on the web or a mobile device to see if the shared calendar events appear there. If they do, the issue is likely isolated to your desktop Outlook installation.

If shared events are still not appearing after following these steps, contact your IT support team for further assistance.

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