How to Fix Microsoft Outlook Not Showing Embedded Images or Pictures in HTML Emails

Summary

This guide helps you troubleshoot and resolve: How to Fix Microsoft Outlook Not Showing Embedded Images or Pictures in HTML Emails. Follow the steps below to fix the issue.

Common Causes

When Microsoft Outlook fails to display embedded images or pictures in HTML emails, it is usually due to security settings that block external content or a configuration issue within the application. This guide will walk you through restoring image visibility in your Outlook desktop application.

Quick Fix Steps

1. Open the email where images are missing.
2. Look for a notification bar at the top of the message.
3. Click Download Pictures to load the images for that specific email.
4. To allow images from a specific sender, click Add Sender to Safe Senders List.

Detailed Instructions

1. Change Automatic Download Settings

1. Open Outlook and click File in the top-left corner.
2. Select Options from the menu.
3. Click Trust Center in the left-hand pane.
4. Click the Trust Center Settings... button.
5. Select Automatic Download from the list.
6. Under Automatic Picture Download, choose one of the following:
7. • Don't download pictures automatically in HTML email messages or RSS items: Blocks all images by default.
   • Permit automatic picture downloads for email messages or RSS items from people or organisations in my Safe Senders Lists: Only blocks images from unknown senders.
8. Click OK to save your changes.

2. Add a Sender to the Safe Senders List

1. Open an email from the sender whose images are not displaying.
2. Right-click on the sender's name or email address in the header.
3. Select Junk Email Options... or Add to Safe Senders List.
4. Alternatively, go to Home > Junk > Junk E-mail Options....
5. Click the Safe Senders tab.
6. Click Add..., enter the email address or domain, and click OK.
7. Click Apply and then OK.

3. Clear the Outlook Cache

1. Close Outlook completely.
2. Press Windows Key + R to open the Run dialog.
3. Type %localappdata%\Microsoft\Outlook and press Enter.
4. Locate the folder associated with your email profile.
5. Delete the contents of the RoamCache folder.
6. Restart Outlook.

If you have followed these steps and images are still not displaying in your Outlook emails, please Open a Ticket with our support team.

Still Having Issues?