Summary

This guide helps you troubleshoot and resolve: How to Fix OneDrive Files Not Syncing Between Desktop and Mobile Devices for Brisbane Small Businesses. Follow the steps below to fix the issue.

Common Causes

How to Fix OneDrive Files Not Syncing Between Desktop and Mobile Devices for Brisbane Small Businesses

OneDrive keeps your business files updated across your desktop computer, laptop, tablet, and mobile phone. When sync stops working, you risk working from outdated documents or losing access to important files on the go. This guide helps Brisbane small business owners and home office users troubleshoot and resolve OneDrive sync issues between desktop and mobile devices.

Quick Fix Steps

1. Check your internet connection on both devices.
2. Sign out of OneDrive, then sign back in with your Microsoft 365 account.
3. Restart your computer and mobile device.
4. Ensure you are using the same Microsoft account on all devices.
5. Check OneDrive storage to ensure you have not exceeded your limit.

Detailed Instructions

Check OneDrive Status on Desktop

1. Look for the OneDrive cloud icon in the Windows taskbar notification area (bottom-right corner). You may need to click the Show hidden icons arrow.
2. If you see a red circle with a white cross, OneDrive has a sync error. Click the icon to view the error message.
3. If you see a blue circular arrow, OneDrive is currently syncing. Allow it to finish before making further changes.
4. Right-click the OneDrive icon and select Help & Settings, then choose Pause syncing. If it is paused, select Resume syncing.

Restart OneDrive on Windows

1. Right-click the OneDrive cloud icon in the taskbar.
2. Select Help & Settings > Close OneDrive.
3. Press Ctrl + Shift + Esc to open Task Manager.
4. If OneDrive appears under Processes, select it and click End task.
5. Press Windows + R, type onedrive, and press Enter to restart it.

Check OneDrive on Mobile Devices

1. Open the OneDrive app on your iPhone, iPad, or Android device.
2. Tap your profile picture or initials in the top-left corner.
3. Select Settings.
4. Ensure you are signed in with the same email address used on your desktop.
5. Check for app updates in the App Store or Google Play Store and install any available updates.
6. Force close the OneDrive app and reopen it.

Verify File Size and Sync Restrictions

• OneDrive has a maximum file size limit of 250 GB per file.
• Files or folders with names containing characters such as ", *, :, <, >, ?, /, \, or | may fail to sync.
• Ensure the file path is not excessively long. Keep folder names concise.
• Check that you have sufficient OneDrive storage remaining. Sign in to onedrive.live.com to view your storage usage.

Troubleshooting Persistent Sync Issues

Reset OneDrive on Windows

1. Close OneDrive completely using the steps above.
2. Press Windows + R.
3. Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press Enter.
4. Wait for OneDrive to restart automatically. If it does not, press Windows + R, type onedrive, and press Enter.
5. Allow OneDrive to re-scan and re-sync your files. This may take some time depending on the amount of data.

Unlink and Relink OneDrive

1. Right-click the OneDrive icon in the taskbar and select Help & Settings > Settings.
2. Go to the Account tab.
3. Click Unlink this PC and confirm.
4. Sign back in with your Microsoft 365 email address and follow the setup prompts.
5. Choose the folders you want to sync to this computer.

Check the OneDrive Website

1. Open a web browser and go to onedrive.live.com.
2. Sign in with your Microsoft account.
3. Check whether the missing or outdated files appear correctly online.
4. If files are missing online but present on your desktop, they may not have uploaded. Check the OneDrive sync status icon for errors.
5. If files are online but not on mobile, ensure the OneDrive mobile app is signed in and has an active internet connection.

If you have followed these steps and OneDrive still will not sync between your desktop and mobile devices, Open a Ticket with 220 Internet Services for further assistance.

You may also find these related articles helpful:

• Using OneDrive Files On-Demand to Save Disk Space
• Signing In to Microsoft 365 Apps
• Sharing Files and Folders in OneDrive
• Restoring Deleted Files in OneDrive
• Understanding Microsoft 365 Storage Limits

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