Home › Knowledgebase › KB-735

How to Fix Outlook Calendar Time Zone Errors for Brisbane Teams Working Interstate

Summary

This guide helps you troubleshoot and resolve: How to Fix Outlook Calendar Time Zone Errors for Brisbane Teams Working Interstate. Follow the steps below to fix the issue.

Quick Tip: Need immediate assistance? 💻 Open a Ticket

Common Causes

Outlook calendar time zone errors often occur when Brisbane-based teams schedule meetings with colleagues in Sydney, Melbourne, Adelaide, or Perth. Because Australia spans multiple time zones—and some states observe daylight saving while Queensland does not—meetings may appear at the wrong hour or shift unexpectedly. This guide explains how to correct your Outlook time zone settings and avoid scheduling mistakes when working interstate.

Quick Fix Steps

  1. Verify your computer's system time zone is set correctly.
  2. Check Outlook's calendar time zone settings.
  3. Add a second time zone for interstate collaboration.
  4. Confirm meeting times before sending invitations.

Detailed Instructions

Check Your Computer's Time Zone Settings

Outlook pulls its time zone information from your operating system. If your PC or Mac is set to the wrong zone, every calendar entry will be affected.

Windows

  1. Select Start > Settings > Time & language > Date & time.
  2. Ensure Time zone is set to (UTC+10:00) Brisbane, Canberra, Melbourne, Sydney.
  3. Turn off Set time zone automatically if it keeps reverting to an incorrect location.
  4. Restart Outlook for changes to take effect.

macOS

  1. Select Apple menu > System Settings > General > Date & Time.
  2. Verify the time zone is set to a Brisbane or Sydney location.
  3. Restart Outlook.

Set the Correct Time Zone in Outlook

Outlook for Microsoft 365 (Windows)

  1. Open Outlook and select File > Options.
  2. Choose Calendar from the left-hand menu.
  3. Scroll to the Time zones section.
  4. Under Current time zone, select (UTC+10:00) Brisbane, Canberra, Melbourne, Sydney.
  5. To track interstate colleagues, tick Show a second time zone and select their location (for example, (UTC+08:00) Perth for Western Australia).
  6. Select OK.

Outlook on the Web

  1. Sign in to Outlook on the web.
  2. Select the Settings (gear) icon.
  3. Choose Calendar > Time zone.
  4. Set your primary time zone to (UTC+10:00) Brisbane, Canberra, Melbourne, Sydney.
  5. Select Save.

Outlook for macOS

  1. Open Outlook and select Outlook > Settings.
  2. Select Calendar.
  3. Under Time zones, choose (UTC+10:00) Brisbane, Canberra, Melbourne, Sydney.
  4. Close the settings window.

Outlook Mobile (iOS/Android)

  1. Open the Outlook app and tap your profile icon.
  2. Select Settings (gear icon).
  3. Tap your email account.
  4. Select Calendar.
  5. Verify or change the time zone setting.

Schedule Meetings Across Time Zones

When creating a meeting with interstate attendees, always verify the displayed time for each location.

  1. Open Outlook Calendar and select New Event or New Meeting.
  2. Add your interstate attendees.
  3. Use the Scheduling Assistant to view availability in each attendee's local time zone.
  4. Double-check the meeting start and end times before selecting Send.
Queensland does not observe daylight saving time. From October to April, Brisbane is one hour behind Sydney, Melbourne, and Canberra, and three hours ahead of Perth.

Troubleshooting

Meeting Times Shift After Sending

This usually happens when the organiser and attendees are in different time zones, or when daylight saving rules change.

Outlook Shows the Wrong Time for All Events

Shared Calendar Displays Incorrect Times

Do not manually adjust meeting times to compensate for time zone differences. This creates duplicate or shifted entries when Outlook syncs with the server. Always rely on Outlook's built-in time zone conversion.

If calendar times remain incorrect after following these steps, Open a Ticket with 220 Internet Services support.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

💻 Open a Ticket