Summary

This guide helps you troubleshoot and resolve: How to Identify Fake Australia Post Delivery Scam SMS Messages. Follow the steps below to fix the issue.

Common Causes

How to Identify Fake Australia Post Delivery Scam SMS Messages

Scammers frequently impersonate Australia Post by sending SMS messages claiming you have a missed delivery, an unpaid shipping fee, or a package held at a depot. These messages contain links to fake websites designed to steal your personal information, payment details, or login credentials. This guide explains how to identify fake Australia Post SMS messages and what to do if you receive one.

Common Signs of a Fake Australia Post SMS

Fraudulent delivery messages often share several tell-tale characteristics. Check for the following before taking any action:

• The message claims you missed a delivery or have a package waiting, but you were not expecting anything.
• The SMS contains a shortened link (such as bit.ly, tinyurl, or an unfamiliar domain) rather than the official auspost.com.au website.
• The message uses urgent or threatening language, such as "act now" or "package will be returned."
• You are asked to pay a small "redelivery fee" or "customs charge" via a link.
• The sender number is a random mobile number or an email address, not a recognised Australia Post sender ID.
• There are spelling or grammar errors, or the formatting looks unprofessional.

Australia Post will never send an SMS containing a link to pay a delivery fee or asking you to confirm personal details via text message.

How to Verify a Suspicious SMS

1. Do not click any links in the message.
2. Open your web browser and go directly to auspost.com.au.
3. Use the official Track tool on the Australia Post website with your tracking number.
4. If you do not have a tracking number, contact Australia Post through the Contact Us section of their official website.

What to Do If You Receive a Fake SMS

1. Delete the message from your device.
2. Do not reply to the SMS, even to say "STOP" or "No."
3. Report the message to the Australian Cyber Security Centre via ReportCyber.
4. Forward the suspicious SMS to 0429 559 075 (Australia Post's scam reporting number) if you wish to notify them directly.
5. Block the sender number on your mobile device.

If you accidentally clicked a link but did not enter any information, you are likely safe. However, run a security scan on your device and monitor your accounts for unusual activity.

If you entered personal details, payment information, or login credentials on a suspicious website, contact your bank immediately and change any affected passwords.

If you need assistance securing your devices or believe your information has been compromised, Open a Ticket with 220 Internet Services.

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