How to Point Your Australian Domain to 220 Internet Services Hosting Without Breaking Your Email

Summary

This guide helps you troubleshoot and resolve: How to Point Your Australian Domain to 220 Internet Services Hosting Without Breaking Your Email. Follow the steps below to fix the issue.

Common Causes

Pointing your domain to 220 Internet Services hosting requires updating your DNS records to direct web traffic to our servers. If your email is hosted separately, changing these records incorrectly can interrupt your business communications. This guide explains how to update your A record for web hosting while preserving your MX records for email routing.

Quick Fix Steps

1. Log in to your domain registrar's control panel.
2. Navigate to the DNS management or zone editor section.
3. Update the A record for your root domain to the IP address provided by 220 Internet Services.
4. Verify that your MX records remain unchanged to maintain email delivery.
5. Save your changes and allow time for DNS propagation.

Detailed Instructions

Step 1: Access Your DNS Management Panel

Log in to the account where your domain is registered. Look for a menu item labelled DNS Management, Zone Editor, or Manage DNS. This section allows you to edit the records that tell the internet where to send your website and email traffic.

Step 2: Update the A Record

The A record maps your domain name to the IP address of your web server.

1. Locate the A record for your domain (often listed as @ or your full domain name).
2. Click Edit or Manage next to the record.
3. Enter the IP address provided in your 220 Internet Services hosting welcome email.
4. Click Save or Update Record.

Step 3: Protect Your Email Routing

Your MX (Mail Exchange) records determine where email for your domain is delivered. Do not delete or modify these records unless you are also migrating your email hosting to 220 Internet Services.

• If your email is hosted elsewhere (e.g., Microsoft 365 or Google Workspace), leave the existing MX records exactly as they are.
• Ensure the priority and destination values match your current email provider's settings.

Tip: If you are unsure which records control your email, take a screenshot of your current DNS settings before making any changes. This provides a reference point if you need to revert.

Troubleshooting

Website Not Loading After Changes

DNS changes are not instant. It can take anywhere from a few minutes to 48 hours for updates to propagate across Australian and global servers.

1. Clear your browser cache or try accessing your site in an incognito window.
2. Use a DNS lookup tool to verify that your domain resolves to the new IP address.
3. If the old IP persists after 48 hours, contact your domain registrar.

Email Delivery Issues

If you experience bounced emails or delivery failures after updating your DNS:

1. Confirm that your MX records were not accidentally modified during the A record update.
2. Check that your SPF and DKIM records still authorise your email sender. You can verify these records in your email provider's admin console or by contacting your email host.
3. Review your email provider's admin console for any authentication errors.

Caution: Changing your domain's nameservers to point entirely to 220 Internet Services will overwrite all existing DNS records, including email settings. Only update nameservers if you intend to manage all DNS records through 220 Internet Services.

If you continue to experience issues with your domain or email configuration, you can Open a Ticket for assistance from our Brisbane-based support team.

Still Having Issues?