How to report a phishing email to 220 Internet Services support portal

Summary

This guide helps you troubleshoot and resolve: How to report a phishing email to 220 Internet Services support portal. Follow the steps below to fix the issue.

Common Causes

Phishing emails are designed to trick you into revealing sensitive information, such as passwords or credit card details, or installing malicious software onto your device. If you receive an email that looks suspicious, do not click any links or download any attachments. Instead, report it to the 220 Internet Services security team for analysis.

How to Report a Phishing Email

To ensure our team can accurately analyse the email headers and origin, please do not simply forward the email. Forwarding alters the metadata we need to block the sender across your entire organisation.

Step 1: Save the email as an attachment

The most secure way to send a phishing email to us is as an .msg or .eml file.

1. Open your email client (Microsoft Outlook, Apple Mail, or Gmail).
2. Open the suspicious email, but do not click any links within it.
3. Depending on your application:
   • Outlook (Desktop): Go to File > Save As and select Outlook Message Format (.msg).
   • Outlook (Web): Drag the email from your inbox directly onto your desktop to create a file.
   • Apple Mail: Select the email and go to File > Save As and select Raw Message Source.
   • Gmail: Click the three dots (More) menu in the top right of the email and select Download message.
4. Save the file to a known location, such as your Documents folder, and name it suspicious_email.msg.

Step 2: Submit the report via the Support Portal

1. Navigate to the 220 Internet Services support portal at https://app.220.com.au/.
2. Log in with your business credentials.
3. Click on Open a Ticket.
4. In the subject line, enter Security Report: Suspicious Email.
5. In the description, briefly explain why the email looked suspicious (e.g., "Urgent request for payment from an unknown sender").
6. Use the Attach File button to upload the .msg or .eml file you saved in Step 1.
7. Click Submit.

What happens next?

Once the ticket is received, our security team will:

• Analyse the email headers to identify the true sender.
• Check if any malicious links are hosted on known phishing domains.
• Determine if other users in your organisation have received the same email.
• Blacklist the sender's address and domain across your mail filter to prevent future attacks.

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