How to Report a Suspicious Email or Phishing Attempt Using the 220 Internet Services Support Portal

Summary

This guide helps you troubleshoot and resolve: How to Report a Suspicious Email or Phishing Attempt Using the 220 Internet Services Support Portal. Follow the steps below to fix the issue.

Common Causes

Phishing emails are one of the most common ways cybercriminals gain access to small business networks. Reporting a suspicious email quickly allows the 220 Internet Services security team to analyse the threat and protect other customers across Australia. This guide explains how to report a suspicious email using the 220 Internet Services support portal.

Quick Fix Steps

1. Do not click any links or open attachments in the suspicious email.
2. Open the 220 Internet Services Support Portal in your web browser.
3. Open a new ticket under the Security category.
4. Attach the suspicious email or provide a screenshot.
5. Submit the ticket and delete the email from your inbox.

Detailed Instructions

Step 1: Secure the suspicious email

If you receive an email that looks suspicious, avoid interacting with it. Do not click any links, download attachments, or reply to the sender. If you have already clicked a link, disconnect your device from the internet immediately and Open a Ticket.

Step 2: Access the support portal

1. Open your preferred web browser and navigate to https://app.220.com.au/.
2. Log in using your 220 Internet Services account credentials.
3. From the dashboard, select the option to create a new support ticket.

Step 3: Submit your report

1. Select Security & Access as the ticket category.
2. Enter a clear subject line, such as Suspicious Email - Phishing Attempt.
3. In the description, include:
   • The date and time you received the email.
   • The sender's email address.
   • The subject line of the suspicious email.
   • A brief description of why you believe it is a phishing attempt.
4. Attach the original email as an .eml or .msg file, or upload a screenshot of the message.
5. Click Submit to send the report to the 220 Internet Services security team.

Tip: To save an email as a file in Outlook, open the message, select File > Save As, and choose Outlook Message Format from the file type dropdown.

Troubleshooting

I cannot log in to the support portal

If you have forgotten your password or cannot access your account, contact your organisation's administrator for assistance.

I accidentally clicked a link in the email

How to forward the email safely

If you are asked to forward the email rather than attach it, create a new message and attach the suspicious email as an item. Do not simply forward the email as text, as this can remove important header information needed for analysis.

Remember: 220 Internet Services will never ask for your password via email. If you receive an email requesting your login credentials, treat it as a phishing attempt.

Still Having Issues?