How to Resolve 'Invalid Token' or 'Link Expired' Errors When Resetting Your Microsoft 365 Password

Summary

This guide helps you troubleshoot and resolve: How to Resolve 'Invalid Token' or 'Link Expired' Errors When Resetting Your Microsoft 365 Password. Follow the steps below to fix the issue.

Common Causes

If you receive an "Invalid Token" or "Link Expired" error while trying to reset your Microsoft 365 password, it means the security link sent to your recovery email has expired or has already been used. These links are temporary for security reasons and typically expire within 24 hours. This guide will help you request a new reset link so you can regain access to your email and business applications.

Quick Fix Steps

1. Return to the Microsoft sign-in page where you originally requested the password reset.
2. Select Forgot my password or Can't access your account?
3. Enter your Microsoft 365 email address and complete the security verification.
4. Request a new password reset link and check your recovery email immediately.

Detailed Instructions

Requesting a New Reset Link

1. Open your web browser and go to the Microsoft 365 sign-in page.
2. Enter your email address and select Next.
3. On the password screen, select Forgot my password.
4. Follow the prompts to verify your identity using your recovery email or phone number.
5. Once verified, Microsoft will send a new security code or reset link to your registered recovery email address.
6. Open your recovery email inbox and look for a message from the Microsoft account team.
7. Select the link in the email immediately to create a new password.

Creating Your New Password

1. When the reset page opens, enter a new password that meets Microsoft's security requirements.
2. Confirm the new password by typing it again in the second field.
3. Select Submit or Finish to save your changes.
4. Return to the Microsoft 365 sign-in page and log in using your email address and new password.

Troubleshooting

The New Link Still Shows as Invalid

• Ensure you are copying and pasting the full link from the email without adding extra spaces.
• Check that you are using the most recent email sent by Microsoft. Older links become invalid once a new one is requested.
• Try opening the link in a private or incognito browser window to avoid cached session data.
• Clear your browser cache and cookies, then attempt the reset process again.

Not Receiving the Reset Email

• Check your Junk Email or Spam folder for messages from the Microsoft account team.
• Verify that you are checking the email address listed as your recovery contact, not your primary Microsoft 365 mailbox (which you cannot access).
• If you have changed your recovery email recently, you may need to use an alternative verification method, such as a registered phone number.
• If you do not have access to your recovery email or phone number, you will need to contact Microsoft support directly for account recovery assistance.

Related Articles

Password reset (Windows login)

If you are still unable to reset your Microsoft 365 password, Open a Ticket with our Brisbane support team for further assistance.

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