How to resolve Outlook calendar events showing the wrong time after an NBN outage or router reboot

Summary

This guide helps you troubleshoot and resolve: How to resolve Outlook calendar events showing the wrong time after an NBN outage or router reboot. Follow the steps below to fix the issue.

Common Causes

If your Outlook calendar events are appearing at the wrong time following an NBN outage or router reboot, the cause is usually a Windows system clock that has drifted out of sync. Outlook relies on your computer's local time to display calendar entries, so an incorrect clock will shift your appointments and meetings.

Quick Fix Steps

1. Ensure your computer is connected to the internet.
2. Manually sync your Windows system clock.
3. Restart Outlook to refresh calendar data.

Detailed Instructions

Step 1: Verify your internet connection

Before adjusting your time settings, confirm that your device can reach the internet. Open a web browser and navigate to a website you do not visit regularly. If the page loads, proceed to Step 2.

Step 2: Sync the system clock in Windows 11

1. Click the Start button and select Settings, or press Windows key + I.
2. In the left-hand menu, select Time & language.
3. Click Date & time.
4. Ensure the toggle for Set time automatically is switched to On.
5. Click the Sync now button under the "Additional settings" section.
6. Wait for the confirmation message that the sync was successful.

Step 3: Restart Microsoft Outlook

1. Close Outlook completely. Ensure it is not running in the system tray near the clock.
2. Reopen Outlook from your Start menu or desktop shortcut.
3. Open your Calendar view and verify that your events are now displaying at the correct time.

Troubleshooting

Events are still showing the wrong time

If the time remains incorrect after syncing your clock, check the following:

• Time Zone: Go to Settings > Time & language > Date & time and verify that your time zone is set to (UTC+10:00) Canberra, Melbourne, Sydney (or your specific Australian region).
• Outlook Time Zone: In Outlook, go to File > Options > Calendar > Time zones and ensure it matches your Windows time zone.
• Daylight Saving: Ensure Adjust for daylight saving time automatically is enabled in Windows settings if applicable to your location.

If your calendar events continue to display incorrectly after following these steps, Open a Ticket with our support team for further assistance.

Still Having Issues?