Home Knowledgebase KB-026

Monitor/display not showing

Summary

This guide helps you troubleshoot and resolve: Monitor/display not showing. Follow the steps below to fix the issue.

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Common Causes

Quick Checks

  1. Is the monitor powered on? – Check the power light.
  2. Is it connected properly? – Verify the cable at both ends.
  3. Is the right input selected? – Use the monitor’s input button.
  4. Try a different cable – If one is available.

Detailed Solutions

Step 1: Check Physical Connections

Step 2: Check Input Source

  1. On your monitor, locate the Input or Source button.
  2. Press it to cycle through inputs.
  3. Select the one you’re using (HDMI 1, HDMI 2, DisplayPort, etc.).

Step 3: Wake the Display

Step 4: Check Display Settings

  1. Press Win + P.
  2. Select “PC screen only”, “Duplicate”, “Extend”, or another option.
  3. In Settings > System > Display, use the “Detect” button to force Windows to search for a missing monitor.

Step 5: Use Another Port

  1. Identify the video ports on your PC (HDMI, DisplayPort, USB‑C, VGA).
  2. Connect the monitor to a different port.
  3. If required, use an appropriate cable or adapter.

Step 6: Test with Another Monitor or Cable

Step 7: Graphics Driver Issues

For systems with both integrated and discrete graphics, verify that the appropriate video output is enabled in the BIOS/UEFI settings.

  1. Open Settings > Update & Security > Windows Update and check for driver updates, or follow How to update Windows for driver updates.
  2. Alternatively, press Win + X and select Device Manager.
  3. Expand Display adapters.
  4. Right‑click your graphics card and choose Update driver.
  5. Select “Search automatically for drivers”.

Step 8: Restart Your PC

Most display issues are resolved by a normal restart.

  1. Use the Start menu to Shut down or Restart.
  2. If the problem persists, hold the power button for about 10 seconds to force a shutdown, wait 30 seconds, then power on again.

For Laptop Users

External monitor not showing

  1. Press Win + P and choose “Extend” or “Duplicate”.
  2. Open Settings > System > Display and ensure the external monitor is detected; use the “Detect” button if necessary.
  3. Use the function‑key shortcut (commonly Fn + F8) to toggle the display output.

Laptop screen black

  1. Connect an external monitor and repeat the steps above.
  2. If still blank, close the lid, attach an external keyboard, and restart the laptop.

Brightness issues

When to Get Help

If you still cannot get a display, Open a Ticket for further assistance.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

💻 Open a Ticket