OneDrive for Business sync issues

Summary

This guide helps you troubleshoot and resolve: OneDrive for Business sync issues. Follow the steps below to fix the issue.

Common Causes

Overview

OneDrive sync issues can prevent your files from being available offline and cause collaboration problems. Follow these steps to get OneDrive syncing again. For additional guidance see OneDrive not syncing.

Quick Fixes (Try These First)

1. Check OneDrive status

Look at the OneDrive cloud icon in your taskbar:

• Blue cloud: Syncing in progress
• Green checkmark: All files synced
• Red X: Sync error – click for details
• White cloud with arrow: Files pending upload

2. Restart OneDrive

1. Right‑click the OneDrive icon in the taskbar and select Quit OneDrive.
2. Search for “OneDrive” in the Start menu.
3. Open OneDrive to restart it.

3. Check Internet connection

• Ensure you are connected to the internet.
• Open a web page in your browser to verify connectivity.

Detailed Troubleshooting

Fix 1: Unlink and re‑link OneDrive

1. Right‑click the OneDrive icon → Settings.
2. Open the Account tab.
3. Click Unlink this PC.
4. Sign back in with your Microsoft 365 credentials.
5. Wait for files to re‑sync.

Fix 2: Clear OneDrive cache

1. Close OneDrive completely.
2. Press Win + R to open the Run dialog.
3. Enter the following command and press Enter:

   %localappdata%\Microsoft\OneDrive\OneDrive.exe /reset

4. If OneDrive does not restart automatically, launch it from the Start menu.

Fix 3: Check “Choose folders” (Selective Sync) settings

1. Right‑click OneDrive → Settings.
2. Go to the Account tab and select Choose folders.
3. Ensure the folders you need are ticked.
4. Click OK.

Fix 4: Run the OneDrive troubleshooter (Windows)

1. Download the tool from OneDrive Troubleshooter.
2. Run the diagnostic and follow the on‑screen instructions.

Common Error Solutions

Still Not Working?

If the issue persists, please Open a Ticket and include:

• A screenshot of the OneDrive icon status.
• Any error messages displayed.
• A brief description of what you were doing when the issue started.

Still Having Issues?