Password expired - how to reset
Summary
This guide helps you troubleshoot and resolve: Password expired - how to reset. Follow the steps below to fix the issue.
Common Causes
Overview
If your password has expired, you’ll need to reset it to regain access to your Microsoft 365 account. Follow the steps below. For more information on login problems, see Cannot login with domain credentials.
Reset Your Password (Self‑Service)
Option 1: During sign‑in
- Attempt to sign in to any Microsoft 365 app.
- When the “Your password has expired” message appears, click Change it.
- Enter your current password.
- Enter a new password that meets the complexity requirements.
- Confirm the new password.
- Click Submit.
Option 2: Via Office.com
- Go to office.com and select Sign in.
- Enter your email address and click Next.
- Choose Forgot password.
- Follow the identity verification steps.
- Create a new password.
- Sign in with your new password.
Password requirements
Your new password must:
- Be at least 12 characters long.
- Contain both uppercase and lowercase letters.
- Include at least one number.
- Include at least one special character (e.g., ! @ # $).
- Not match any of your previous 10 passwords.
If self‑service doesn’t work
Contact your IT admin
If you cannot reset your password yourself, you may need to open a support ticket.
- Click Open a Ticket and provide:
- Your email address
- Your full name
- Your department
- A phone number for a callback (optional)
- In some cases, you may be asked to verify your identity in person.
For additional guidance on login issues, see Cannot login to company portal.
After resetting your password
Update your devices
You’ll need to sign in again on the following services:
- Your computer (Windows login)
- Outlook desktop app
- Teams
- OneDrive
- Phone email applications
It may take up to 15 minutes for the new password to sync across all cloud services. After the sync, you may need to re‑authenticate Teams, OneDrive, and other apps.
Update the password on your phone
- Open Settings → Accounts on your device.
- Select your work email account.
- Tap Update password.
- Enter the new password and confirm.
If you use multi‑factor authentication (MFA), you may be prompted to re‑register your authenticator app after the password change.
Pro tips
- Don’t reuse passwords: Use a password manager to generate and store unique passwords.
- Update saved passwords: Review and update any stored credentials in your web browsers.
- Enable two‑factor authentication: Add MFA for extra security on your Microsoft 365 account.
Still locked out?
If you remain unable to sign in, open a ticket with the following information:
- Your email address
- Proof of identity (employee ID, manager’s name)
- Any error messages you have received
Still Having Issues?
💻 Open a Ticket