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Browser not loading pages

Startup/Boot Issues KB-006

Summary

This guide helps you troubleshoot and resolve: Browser not loading pages. Follow the steps below to fix the issue.

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Common Causes

This guide helps 220.com.au clients troubleshoot when their browser won't load web pages. Work through the steps in order, starting with the quick fixes before moving to detailed troubleshooting.

Quick Fixes to Try First

  1. Check your internet connection — try loading a website on your phone.
  2. Try a different website — is it just one page or all websites?
  3. Check if it's just one browser — try Chrome if you're using Edge, or vice versa.

Detailed Troubleshooting

Step 1: Basic Checks

Step 2: Clear Browser Cache (Quick Method)

Clearing your browser cache will sign you out of most websites and may remove saved preferences. Make sure you know your passwords before proceeding. For more detailed instructions, see How to clear browser cache/cookies.

For Microsoft Edge:

  1. Press Ctrl + Shift + Delete.
  2. Set the time range to "All time".
  3. Check "Cached images and files".
  4. Click Clear now.
  5. Refresh the page (F5).

For Google Chrome:

  1. Press Ctrl + Shift + Delete.
  2. Select "All time".
  3. Check "Cached images and files".
  4. Click Clear data.
  5. Refresh the page.

Step 3: Try Incognito/Private Mode

Step 4: Check Internet Settings

  1. Press Win + R, type inetcpl.cpl, press Enter.
  2. Go to the Connections tab.
  3. Click LAN settings.
  4. Make sure "Automatically detect settings" is checked.
  5. Uncheck "Use a proxy server" unless you genuinely need one.

If you're on a corporate or managed network, your organisation may legitimately require a proxy server. Unchecking this setting could break connectivity on a managed device. If you're unsure, check with your IT administrator before making changes.

Step 5: Restart Your Router

  1. Unplug the power from your router.
  2. Wait 30 seconds.
  3. Plug it back in.
  4. Wait for it to fully restart (2–3 minutes).
  5. Try loading the page again.

If you're on a company-managed network or use VoIP phones, contact IT before restarting networking equipment. This may affect other services or other users.

For more detailed instructions, see How to restart router/modem.

Step 6: Flush DNS (Advanced)

This step requires administrator privileges. Running ipconfig /release and ipconfig /renew will temporarily disconnect your computer from the network.

  1. Press Win + S, type cmd.
  2. Right-click Command Prompt and select Run as administrator.
  3. Type ipconfig /flushdns and press Enter.
  4. Type ipconfig /release and press Enter.
  5. Type ipconfig /renew and press Enter.
  6. Close the window and try again.

Step 7: Check Security Software and Hosts File

Step 8: Update Windows

Outdated Windows components can cause networking issues. Make sure your operating system is fully updated. See How to update Windows for instructions.

When to Get Help

Contact our support team if:

Our team is ready to help: Open a Ticket.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

💻 Open a Ticket

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