How to connect to Wi-Fi

Summary

This guide helps you troubleshoot and resolve: How to connect to Wi-Fi. Follow the steps below to fix the issue.

Common Causes

Quick Steps

This guide covers connecting to Wi-Fi on both Windows and macOS devices.

1. Open Wi-Fi settings — click the Wi-Fi icon (Windows) or the Wi-Fi symbol in the menu bar (macOS)
2. Turn on Wi-Fi if it's currently disabled
3. Select your network from the list of available networks
4. Enter the password and click Connect
5. Verify the connection — the icon should display signal bars

Detailed Instructions

Windows: Method 1 — Taskbar Icon

1. Look for the Wi-Fi icon (signal waves) in the bottom-right corner of your screen, in the system tray
2. Click it to open the Wi-Fi panel
3. Make sure Wi-Fi is turned ON
4. Click your network name from the list
5. Enter the password and click Connect

Windows: Method 2 — Settings App

1. Press Win + I to open Settings
2. Click Network & internet on the left
3. Click Wi-Fi
4. Turn on Wi-Fi if needed
5. Click Show available networks
6. Select your network and click Connect
7. Enter the password and follow any prompts

macOS: Method 1 — Menu Bar

1. Click the Wi-Fi icon (signal waves) in the menu bar at the top-right of your screen
2. Make sure Wi-Fi is turned ON
3. Select your network name from the dropdown list
4. Enter the password and click Join

macOS: Method 2 — System Settings

1. Click the Apple menu () in the top-left corner and select System Settings
2. Click Network in the left sidebar
3. Click Wi-Fi
4. Turn on Wi-Fi if needed
5. Select your network from the list and click Connect
6. Enter the password and follow any prompts

Troubleshooting

Can't see your network?

• Move closer to your router
• Make sure your router is powered on
• Click Refresh to scan again

Wrong password?

• Check if Caps Lock is on
• Re-enter the password carefully
• Contact your ISP or the person who manages your network for the correct password

Connected but no internet?

• Try forgetting the network and reconnecting
• Restart your computer
• Restart your router — see our guide on How to restart router/modem (unplug for 30 seconds, then plug back in)
• If pages still won't load, see Browser not loading pages

Tips

• For networks you use regularly, check Connect automatically to save time
• Your saved networks are listed under Known networks in Windows Settings, or under Wi-Fi in macOS Network settings
• If you need to access company resources after connecting, see Connecting to company VPN from home

Still Having Issues?