Cannot login to company portal

Summary

This guide helps you troubleshoot and resolve: Cannot login to company portal. Follow the steps below to fix the issue.

Common Causes

Problem

You can't access the company intranet, employee portal, or internal website that contains important work resources.

Common Company Portals

• Employee self‑service portals
• HR systems (Workday, SAP SuccessFactors)
• IT service desks
• Internal news sites
• Expense reporting systems
• SharePoint sites

Symptoms

• "Page cannot be displayed" error
• "Access denied" or "Unauthorized" message
• The site just keeps loading
• Redirect loops back to login

Solutions

Step 1: Check Your Internet Connection

1. Try loading a public website (e.g., google.com).
2. If you can't, troubleshoot your internet connection first.
3. Ensure you're not on a guest Wi‑Fi network.

Step 2: Ensure You’re Using the Correct Portal URL

1. Check your company's intranet bookmark.
2. Common portal URLs include:
   • portal.company.com
   • intranet.company.com
   • hr.company.com
   • mycompany.com
3. Verify you are using the correct address.

Step 3: Try a Different Browser and Clear Cache

1. If using Edge, try Chrome (or vice‑versa). See Browser not loading pages for more guidance.
2. Clear browser cache and cookies – see How to clear browser cache/cookies for detailed steps.
3. Reload the portal.

Step 4: Check VPN Connection

1. If accessing from home, ensure the VPN is connected. See Connecting to company VPN from home.
2. Many company portals only work on the corporate network or via VPN.
3. Connect to the VPN and refresh the portal.

Step 5: Verify Your Credentials

1. Ensure you are using the correct username format:
   • DOMAIN\username
   • Or your full email address: [email protected]
2. Check that your password is current.
3. Try logging into another company app to verify credentials. See Cannot login with domain credentials for troubleshooting.

Step 6: Check for Service Outages

1. Check your company's status page (if available).
2. Check Microsoft 365 service health at status.office.com.
3. Try accessing the portal at a different time.

Step 7: Use Internet Explorer Mode (Edge)

1. In Edge, click the three‑dot menu → Settings.
2. Search for “Internet Explorer mode”.
3. Enable the mode and add the portal URL to the list of sites that should open in IE mode.

Step 8: Check Your Account Status

1. Contact HR or IT to verify your employment status is active.
2. Ensure your portal access has not been revoked.

Security Requirements

Many portals require:

• A modern browser (Chrome, Edge, Firefox)
• Pop‑ups enabled (for some portals)
• JavaScript enabled
• Specific security settings

Need More Help?

If you still cannot access the portal, please Open a Ticket and include:

• The portal URL you are trying to access
• The error message you receive
• Whether the VPN is connected
• The browser you are using

Still Having Issues?