How to clear browser cache/cookies

Summary

This guide helps you troubleshoot and resolve: How to clear browser cache/cookies. Follow the steps below to fix the issue.

Common Causes

Why Clear Cache and Cookies?

• Fixes websites not loading correctly
• Fixes login issues with company portals and business applications
• Frees up storage space on your device
• Improves privacy by removing stored browsing data

Clear Cache and Cookies in Microsoft Edge

Quick Method (Windows)

1. Press Ctrl + Shift + Delete
2. Set “Time range” to All time
3. Check the following boxes:
   • Cached images and files
   • Cookies and other site data
4. Click Clear now
5. Close and reopen Microsoft Edge

Quick Method (macOS)

1. Press Cmd + Shift + Delete
2. Set “Time range” to All time
3. Check the following boxes:
   • Cached images and files
   • Cookies and other site data
4. Click Clear now
5. Close and reopen Microsoft Edge

Detailed Method

1. Open Microsoft Edge
2. Press Ctrl + Shift + Delete on Windows, or Cmd + Shift + Delete on macOS
3. Under “Time range”, choose one of:
   • Last hour (quick fix)
   • Last 24 hours
   • Last week
   • All time (complete clear)
4. Select the items you wish to delete:
   • Browsing history – websites you visited
   • Download history – files you downloaded
   • Cookies and site data – saved logins, preferences
   • Cached images and files – saved website parts
   • Form data – saved form entries such as addresses
5. Click Clear now
6. Close and reopen Microsoft Edge

Clear Cache and Cookies in Google Chrome

Desktop (Windows and macOS)

1. Open Google Chrome
2. Press Ctrl + Shift + Delete on Windows, or Cmd + Shift + Delete on macOS
3. Select “All time” as the time range
4. Check the following:
   • Cached images and files
   • Cookies and other site data
5. Click Clear data
6. Close and reopen Google Chrome

Android Mobile

1. Open the Chrome app on your Android device
2. Tap the three-dot menu (⋮) in the top right corner
3. Tap Settings
4. Tap Privacy and security
5. Tap Clear browsing data
6. Set “Time range” to All time
7. Check Cookies, site data and Cached images and files
8. Tap Clear data
9. Close Chrome completely and reopen it

Clear Cache and Cookies in Mozilla Firefox

Desktop (Windows and macOS)

1. Open Mozilla Firefox
2. Press Ctrl + Shift + Delete on Windows, or Cmd + Shift + Delete on macOS
3. Set “Time range to clear” to Everything
4. Check the following:
   • Cache
   • Cookies
5. Click Clear
6. Close and reopen Mozilla Firefox

Clear Cache and Cookies in Apple Safari

macOS

1. Open Safari
2. Click Safari in the top menu bar
3. Select Settings (or Preferences on older macOS versions)
4. Click the Privacy tab
5. Click Manage Website Data
6. Click Remove All, then click Remove Now to confirm
7. Close and reopen Safari

iOS (iPhone and iPad)

1. Open the Settings app on your iPhone or iPad
2. Scroll down and tap Safari
3. Tap Clear History and Website Data
4. Tap Clear History and Data to confirm
5. Close Safari completely and reopen it

Clearing Data for a Specific Time Range vs All Time

• Last hour or Last 24 hours: Use for recent issues where a specific website stopped working suddenly. This preserves older saved data.
• All time: Use for persistent login problems, outdated website content, or when advised by IT support. This removes all stored cache and cookies.

Clearing DNS Cache

If clearing your browser cache does not resolve the issue, you may also need to clear your DNS cache:

Windows

1. Press the Windows key, type cmd, and press Enter
2. Type ipconfig /flushdns and press Enter
3. Restart your browser

macOS

1. Open Terminal (Cmd + Space, type Terminal)
2. Type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder and press Enter
3. Enter your Mac password when prompted
4. Restart your browser

Troubleshooting: When Clearing Cache Does Not Fix the Issue

If the website or application still does not work after clearing your cache and cookies:

• Disable browser extensions one at a time to check if an extension is causing the problem
• Try opening the site in an InPrivate (Edge), Incognito (Chrome), or Private window (Firefox, Safari)
• Check if the issue occurs on another device or network
• Ensure your browser is updated to the latest version
• Restart your computer or mobile device

If the issue persists, Open a Ticket with our support team for further assistance.

Still Having Issues?