How to clear browser cache/cookies
Summary
This guide helps you troubleshoot and resolve: How to clear browser cache/cookies. Follow the steps below to fix the issue.
Quick Tip: Need immediate assistance? 💻 Open a Ticket
Common Causes
Why Clear Cache and Cookies?
- Fixes websites not loading – see Browser not loading pages
- Fixes login issues – see Cannot login to company portal
- Frees up storage space
- Improves privacy
Clear Cache in Microsoft Edge
Quick Method
- Press
Ctrl + Shift + Delete - Set “Time range” to All time
- Check the following boxes:
- Cached images and files
- Cookies and other site data
- Click Clear now
- Close and reopen the browser
Detailed Method
- Press
Ctrl + Shift + Delete - Under “Time range”, choose one of:
- Last hour (quick fix)
- Last 24 hours
- Last week
- All time (complete clear)
- Select the items you wish to delete:
- Browsing history – websites you visited
- Download history – files you downloaded
- Cookies and site data – saved logins, preferences
- Cached images and files – saved website parts
- Form data – saved form entries such as addresses
- Click Clear now
Clear Cache in Google Chrome
- Press
Ctrl + Shift + Delete - Select “All time” as the time range
- Check the following:
- Cached images and files
- Cookies and other site data
- Click Clear data
Clear Cache in Mozilla Firefox
- Press
Ctrl + Shift + Delete - Set “Time range” to “Everything”
- Check the following:
- Cache
- Cookies
- Click Clear now
What Gets Deleted?
Cache
- Saved website parts (for faster loading)
- Images, scripts, styles
- These will be re‑downloaded the next time you visit the site
Cookies
- Website logins – you will need to log in again
- Website preferences
- Shopping‑cart items
Warning: Clearing cookies will sign you out of most sites and may delete saved passwords or form data. Be prepared to re‑enter credentials after clearing.
Tip: You can clear just the cache (leaving cookies unchecked) to stay logged in while still refreshing site content.
Helpful hint: Use the browser’s built‑in InPrivate/Incognito mode to test pages without clearing your regular cache or cookies.
How Often to Clear?
- Monthly is a good maintenance schedule
- When websites aren’t working correctly
- When you cannot log into a site
- When you want to remove stored data
Still Having Issues?
Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.
💻 Open a Ticket
💻 Open a Ticket