How to check if your NBN service is down using the NBN Co outage map for Brisbane businesses

Summary

This guide helps you troubleshoot and resolve: How to check if your NBN service is down using the NBN Co outage map for Brisbane businesses. Follow the steps below to fix the issue.

Common Causes

If your business internet has stopped working, the first step is to determine whether the issue is with the NBN network itself or with your internal office equipment. NBN Co provides an outage map that shows current network faults and planned maintenance across Australia. This guide explains how Brisbane small business customers can check the NBN Co outage map to see if their service is affected by a wider network issue.

Quick Fix Steps

1. Confirm your modem and router are powered on and all cables are securely connected.
2. Visit the NBN Co outage map website.
3. Enter your business address or suburb to check for local outages.
4. If no outage is reported, restart your NBN connection device and router.
5. If the issue persists, Open a Ticket with 220 Internet Services.

Detailed Instructions

Step 1: Check your physical connections

Before checking the outage map, verify that your NBN equipment is receiving power and that all cables are plugged in correctly. Look at the indicator lights on your NBN connection box (NTD) and your router. If any lights are off or flashing red, check the power supply and Ethernet cables between the wall socket, NBN box, and router.

Step 2: Visit the NBN Co outage map

1. Open a web browser on a device connected to mobile data or another working internet connection.
2. Go to the NBN Co network status page at https://www.nbnco.com.au/residential/network-status.
3. Select Check your address or use the search bar to enter your Brisbane business address.

Step 3: Interpret the outage map results

• No outages detected: The NBN network in your area is operating normally. The issue is likely within your office network or equipment.
• Planned maintenance: NBN Co has scheduled work in your area. Service may be interrupted during the listed timeframe.
• Unplanned outage: NBN Co is aware of a network fault affecting your address. No action is required from you; wait for NBN Co to resolve the issue.

Step 4: Restart your equipment if no outage is found

If the outage map shows no issues for your address, perform a power cycle of your network equipment:

1. Shut down computers and devices that rely on the internet.
2. Turn off your router and NBN connection box at the power point.
3. Wait at least 60 seconds.
4. Turn the NBN connection box back on first and wait for its lights to stabilise.
5. Turn your router back on and wait for it to fully boot up.
6. Test your internet connection on a computer or mobile device.

Troubleshooting

Outage map shows a fault but your neighbours have internet

Outages can affect specific premises or streets rather than an entire suburb. If the map indicates an outage at your address, the issue is with the NBN network serving your premises. You do not need to reset your equipment; wait for NBN Co to restore service.

Cannot access the outage map

If you cannot load the NBN Co website, use a mobile phone on cellular data to check the map. Alternatively, ask neighbouring businesses if they are experiencing similar internet issues.

No outage reported but internet still not working

If the NBN Co map shows no outages and restarting your equipment does not restore connectivity, the fault may be with your internal network, router, or NBN connection device. Try connecting a laptop directly to the NBN connection box via Ethernet to isolate whether your router is the cause.

If your internet remains unavailable after following these steps, Open a Ticket so our Brisbane support team can investigate further.

For help reconnecting devices once your service is restored, see How to connect to Wi-Fi.

Still Having Issues?