Home › Knowledgebase › KB-1397

How To Connect Bluetooth Headsets To My Computer

Summary

This guide helps you troubleshoot and resolve: How To Connect Bluetooth Headsets To My Computer. Follow the steps below to fix the issue.

Quick Tip: Need immediate assistance? 💻 Open a Ticket

Common Causes

How To Connect Bluetooth Headsets To My Computer

Bluetooth headsets provide a wireless way to handle calls, video meetings, and media playback on your computer. This guide covers the standard pairing process for Windows and macOS devices, along with steps to resolve common connection and audio routing issues.

Quick Fix Steps

  1. Ensure your headset is charged and powered on.
  2. Place the headset into pairing or discovery mode.
  3. Open your computer's Bluetooth settings and add the device.
  4. Select the headset as the default audio output and input device.
  5. Test audio playback and microphone input.

Detailed Instructions

Windows 10 and Windows 11

  1. Put your Bluetooth headset into pairing mode. Refer to the manufacturer's instructions; this usually involves holding the power or Bluetooth button until an LED flashes.
  2. On your computer, select Start, then Settings.
  3. Select Bluetooth & devices (Windows 11) or Devices > Bluetooth & other devices (Windows 10).
  4. Ensure the Bluetooth toggle is switched to On.
  5. Select Add device or Add Bluetooth or other device.
  6. Choose Bluetooth from the list of options.
  7. Select your headset from the list of discovered devices.
  8. Follow any on-screen prompts to complete the pairing.
  9. Once connected, select Sound settings.
  10. Under Output, choose your Bluetooth headset.
  11. Under Input, choose your Bluetooth headset microphone if you intend to use it for calls.
If your headset appears as two separate entries (for example, "Headset" and "Headphones"), select the stereo option for music and media, or the hands-free option for voice calls.

macOS

  1. Put your Bluetooth headset into pairing mode.
  2. Select the Apple menu (>), then System Settings (macOS Ventura or later) or System Preferences (earlier versions).
  3. Select Bluetooth.
  4. Ensure Bluetooth is turned On.
  5. Wait for your headset to appear in the list of nearby devices.
  6. Select Connect next to your headset.
  7. Accept any pairing prompts on the headset or computer.
  8. Once paired, select Sound from the sidebar.
  9. Choose your headset under Output and Input.

Troubleshooting

Headset does not appear in device list

Pairing fails or connection drops

Audio is playing through computer speakers instead of headset

  1. Open Sound settings on Windows or System Settings > Sound on macOS.
  2. Verify your Bluetooth headset is selected under Output.
  3. Disconnect and reconnect the headset via Bluetooth settings.
  4. Restart the application you are using for audio or video.
Some Bluetooth headsets switch to a lower-quality audio profile when the microphone is active. If sound quality drops during a call, this is expected behavior for the hands-free profile.

If you host with us, you don't need to do this yourself — just Open a Ticket and our Brisbane team will get it sorted.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

💻 Open a Ticket