How to Fix a Bluetooth Speaker or Headset That Won't Connect to Your Windows Laptop for Brisbane Small Business Meetings

Hardware & Peripherals KB-1030

Summary

This guide helps you troubleshoot and resolve: How to Fix a Bluetooth Speaker or Headset That Won't Connect to Your Windows Laptop for Brisbane Small Business Meetings. Follow the steps below to fix the issue.

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Common Causes

Bluetooth audio devices are essential for Brisbane small business owners and home office users joining Microsoft Teams and Zoom meetings. If your Windows laptop won't connect to your Bluetooth speaker or headset, follow these steps to re-establish the connection and get back to your meeting quickly.

Quick Fix Steps

Restart your Windows laptop.
Turn your Bluetooth speaker or headset off, wait 10 seconds, then turn it back on.
Put your Bluetooth device into pairing mode (refer to the device manual for the exact button combination).
Remove the device from your laptop's paired list and re-pair it using the steps below.

Detailed Instructions

Check Bluetooth is Enabled on Windows

Select Start, then select Settings.
Select Bluetooth & devices from the left-hand menu.
Ensure the Bluetooth toggle is switched to On.

You can also open Quick Settings by pressing Windows key + A and check that the Bluetooth tile is highlighted.

Remove and Re-pair Your Bluetooth Device

Open Settings and go to Bluetooth & devices.
Find your speaker or headset in the list of paired devices.
Select the three dots (...) next to the device and choose Remove device.
Confirm by selecting Yes.
Put your Bluetooth device into pairing mode.
Back in Bluetooth & devices, select Add device, then choose Bluetooth.
Select your device from the list and follow any on-screen prompts to complete pairing.

Set Your Bluetooth Device as the Default Audio Output

Right-click the speaker icon in the taskbar and select Open Sound settings.
Under Output, choose your Bluetooth speaker or headset from the dropdown menu.
Under Input, select the same device if it has a built-in microphone.

If you are joining a Teams or Zoom meeting, check the audio settings within the app as well to ensure the correct Bluetooth device is selected for both microphone and speakers.

Troubleshooting

Device Does Not Appear in the Bluetooth List

Ensure your speaker or headset is fully charged or connected to power.
Make sure the device is in pairing mode and within range (usually within 10 metres).
Turn Bluetooth off and on again on your laptop, then try pairing once more.

Connected but No Sound

Check the volume on both your laptop and the Bluetooth device.
Confirm the Bluetooth device is selected as the default output in Sound settings.
Disconnect the device and re-pair it using the steps above.

Audio Cuts Out During Meetings

Move closer to your laptop to reduce interference.
Disconnect other Bluetooth devices you are not using.
Close unnecessary browser tabs and applications to free up system resources.

Avoid using your Bluetooth device while it is charging if the manufacturer advises against it, as this can sometimes cause audio interference or connection drops.

If you have followed these steps and your Bluetooth speaker or headset still will not connect, Open a Ticket with 220 Internet Services and our Brisbane support team will assist you.

You may also find these related articles helpful:

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

💻 Open a Ticket