How to Fix a Wireless Headset Microphone That Is Not Working or Muted During Microsoft Teams Calls on Windows 11

Summary

This guide helps you troubleshoot and resolve: How to Fix a Wireless Headset Microphone That Is Not Working or Muted During Microsoft Teams Calls on Windows 11. Follow the steps below to fix the issue.

Common Causes

If your wireless headset microphone is not working or remains muted during Microsoft Teams calls on Windows 11, the issue is usually related to system privacy settings, incorrect input device selection, or Bluetooth connectivity. This guide provides steps to resolve these issues so you can return to clear communication during your meetings.

Quick Fix Steps

1. Ensure your wireless headset is powered on and fully charged.
2. Check the physical mute switch on the headset itself.
3. Disconnect and reconnect the headset to your Windows 11 PC.
4. Restart the Microsoft Teams application.

Detailed Instructions

1. Check Physical Mute Controls

Most wireless headsets have a dedicated mute button or a switch on the ear cup or boom arm. Ensure the mute indicator light is not active and that the microphone is not physically muted before checking software settings.

2. Select the Correct Input Device in Teams

1. Open Microsoft Teams.
2. Click the Three dots (...) menu next to your profile picture and select Settings.
3. In the left-hand menu, click Devices.
4. Under the Audio section, open the Microphone dropdown menu.
5. Select your wireless headset from the list.
6. Click Make a test call to verify the microphone is picking up audio.

3. Configure Windows 11 Microphone Settings

1. Click the Start button and select Settings (the gear icon).
2. Navigate to System > Sound.
3. Under Input, ensure your wireless headset is selected as the Input device.
4. Speak into the microphone and check if the Input volume bar moves.
5. If the bar does not move, click on the headset name to open its properties and increase the Volume slider.

4. Check Microphone Privacy Permissions

1. Open Settings and go to Privacy & security.
2. Scroll down to App permissions and select Microphone.
3. Ensure Microphone access is turned On.
4. Ensure Let apps access your microphone is turned On.
5. Scroll down to the list of apps and ensure Microsoft Teams has permission to access the microphone.

5. Reconnect the Wireless Headset

1. Open Settings and go to Bluetooth & devices.
2. Find your wireless headset in the list of paired devices.
3. Click the Three dots (...) next to the device and select Remove device.
4. Put your headset back into pairing mode (refer to your headset manual).
5. Click Add device > Bluetooth and select your headset to reconnect.

Troubleshooting

Microphone is detected but no sound is heard

If Windows detects the microphone but Teams cannot hear you, try the following:

• Ensure no other application (such as Zoom or Google Meet) is using the microphone in the background.
• Check for Windows Updates by going to Settings > Windows Update > Check for updates.
• Update your headset firmware using the manufacturer's companion app.

Bluetooth connection keeps dropping

Wireless interference can cause microphone failure. Try moving closer to your computer or removing other USB 3.0 devices that may interfere with Bluetooth signals.

If you have followed these steps and your microphone is still not working during Teams calls, please Open a Ticket with our support team.

Related Articles:

• Sound not working
• How to connect Bluetooth devices
• Keyboard or mouse not responding

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