How to Fix a Wireless Printer That Keeps Disconnecting from Wi-Fi on Windows 11

Summary

This guide helps you troubleshoot and resolve: How to Fix a Wireless Printer That Keeps Disconnecting from Wi-Fi on Windows 11. Follow the steps below to fix the issue.

Common Causes

If your wireless printer keeps dropping its Wi-Fi connection or showing as offline on Windows 11, it can interrupt your work and cause frustration. This guide walks you through the steps to stabilise your printer’s connection and prevent it from disconnecting again.

Quick Fix Steps

1. Restart your printer, router, and Windows 11 PC.
2. Move the printer closer to your Wi-Fi router to improve signal strength.
3. Check that the printer is connected to the same Wi-Fi network as your computer.
4. Run the Windows Printer troubleshooter to detect and fix common issues.

Detailed Instructions

1. Restart your network equipment

1. Turn off your printer and unplug it from the power source.
2. Restart your Wi-Fi router by unplugging it for 30 seconds, then plugging it back in.
3. Restart your Windows 11 computer.
4. Plug the printer back in and turn it on.
5. Wait for the printer to reconnect to your Wi-Fi network, then try printing a test page.

2. Verify the Wi-Fi connection

1. On the printer’s control panel, navigate to the Network or Wireless Settings menu.
2. Print a network configuration page to confirm the printer is connected to your business or home Wi-Fi SSID.
3. Ensure the printer is not connected to a guest network or a different frequency band (for example, 5 GHz vs 2.4 GHz) if your router separates them.

3. Set the printer IP address to static

1. Print a network configuration page from the printer to find its current IP address.
2. Log in to your router’s admin page (usually by entering 192.168.1.1 or 192.168.0.1 in your browser).
3. Locate the DHCP Reservation or Static IP settings.
4. Assign a fixed IP address to your printer based on its MAC address.
5. Save the settings and restart the printer.

4. Run the Windows 11 Printer troubleshooter

1. Click Start and select Settings.
2. Go to System > Troubleshoot > Other troubleshooters.
3. Find Printer in the list and click Run.
4. Follow the on-screen prompts to detect and apply fixes.

5. Update the printer driver

1. Right-click Start and select Device Manager.
2. Expand Print queues.
3. Right-click your printer and select Update driver.
4. Choose Search automatically for drivers and follow the prompts.
5. If no update is found, visit the printer manufacturer’s website to download the latest Windows 11 driver.

6. Disable power saving for the printer

1. Open Settings and go to Bluetooth & devices > Printers & scanners.
2. Select your printer and click Printer properties.
3. Look for a Power Management or Energy Saving tab (availability depends on the printer model and driver).
4. Uncheck any option that allows the computer to turn off the device to save power.
5. Click OK to save.

Troubleshooting

Printer still shows as offline

• Open Settings > Bluetooth & devices > Printers & scanners.
• Select your printer and ensure Use Printer Offline is not selected.
• If the issue persists, remove the printer and re-add it by clicking Add device.

Printer disconnects after sleep mode

• Go to Settings > System > Power & battery.
• Adjust your screen and sleep settings to prevent the PC from disconnecting from network devices too quickly.
• Check the printer’s own sleep settings on its control panel and disable eco-mode if available.

If you have completed these steps and your printer continues to disconnect, Open a Ticket and our support team will assist you.

You may also find these related articles helpful:

• Printer not printing / offline

Still Having Issues?