How to Fix an iPad or iPhone Not Charging or Connecting to Your Windows 11 PC

Summary

This guide helps you troubleshoot and resolve: How to Fix an iPad or iPhone Not Charging or Connecting to Your Windows 11 PC. Follow the steps below to fix the issue.

Common Causes

Connecting an iPad or iPhone to a Windows 11 PC should allow you to transfer files, back up your device, and charge your battery. However, it is common for Windows to fail to recognise the device or for the device to refuse to charge while connected. This guide provides step-by-step instructions to help Brisbane small business users resolve these connectivity and charging issues.

Quick Fix Steps

1. Unplug the USB cable from both the iPad/iPhone and the PC, then plug it back in firmly.
2. Restart your iPad or iPhone.
3. Restart your Windows 11 PC.
4. Try a different USB port on your computer, preferably one directly on the motherboard rather than a USB hub.
5. Try a different Apple-certified charging cable.

Detailed Instructions

1. Check the Cable and Port

Physical damage is the most common cause of charging and connection failures. Inspect the USB cable for fraying or bent pins. Ensure the charging port on your iPad or iPhone is free of lint or debris. Use a soft, dry, anti-static brush or a wooden toothpick to gently remove any obstructions.

2. Trust This Computer

When you connect your device to a Windows PC, iOS requires you to grant permission. If you do not see a prompt, the device may not be recognised. Ensure your device is unlocked and the screen is on while connecting.

1. Unlock your iPad or iPhone.
2. Connect the device to your PC using the USB cable.
3. Look for a pop-up on your device asking Trust This Computer?
4. Tap Trust and enter your device passcode if prompted.

3. Update Apple Mobile Device USB Driver

If Windows 11 cannot communicate with your Apple device, the USB driver may be outdated or missing. The most reliable way to update these drivers is to reinstall iTunes.

1. Go to Settings > Apps > Installed apps.
2. Find Apple iTunes, click the three dots (...), and select Uninstall.
3. Restart your computer.
4. Download and install the latest version of iTunes from the Microsoft Store or the Apple website.

4. Check Apple Mobile Device Service

Windows relies on a background service to manage Apple device connections.

1. Press Windows Key + R on your keyboard.
2. Type services.msc and press Enter.
3. Scroll down to Apple Mobile Device Service.
4. Right-click the service and select Properties.
5. Set the Startup type to Automatic.
6. Click Start if the service is not running, then click OK.

5. Check for Windows Updates

Ensure your Windows 11 PC is fully updated, as system updates often include necessary drivers for mobile device connectivity.

1. Go to Settings > Windows Update.
2. Click Check for updates.
3. Install any available updates and restart your computer if prompted.

Troubleshooting Charging Issues

If your device connects to the PC but does not charge, try the following:

• Ensure your PC is plugged into a power source. Laptops often reduce USB power output when running on battery.
• Disable "Optimised Battery Charging" in your iOS settings if the device is not reaching 100%.
• Check if the USB port is providing enough power. Front-panel case ports often provide less power than rear motherboard ports.

If you have followed these steps and your device still will not connect or charge, please Open a Ticket with our support team.

You may also find these related guides helpful:

• Printer not printing / offline
• Sound not working
• Screen brightness adjustment
• Keyboard or mouse not responding
• How to connect Bluetooth devices

Still Having Issues?