How to fix and resolve 'No Internet' issues after resetting your network settings on Windows 10/11

Summary

This guide helps you troubleshoot and resolve: How to fix and resolve 'No Internet' issues after resetting your network settings on Windows 10/11. Follow the steps below to fix the issue.

Common Causes

Resetting your network settings in Windows 10 or 11 clears saved Wi-Fi passwords, VPN configurations, and custom DNS or IP addresses. While this can resolve stubborn connection problems, it often leaves your computer unable to reconnect to the internet until you re-enter your network details. This guide walks you through restoring connectivity after a network reset.

Quick Fix Steps

1. Restart your computer and your modem or router.
2. Reconnect to your Wi-Fi network or plug in an Ethernet cable.
3. Check that your network adapter is enabled in Windows settings.
4. Run the built-in network troubleshooter.

Detailed Instructions

1. Restart your equipment

1. Shut down your Windows PC completely.
2. Unplug your modem or router from the power outlet.
3. Wait at least 30 seconds, then plug it back in.
4. Wait for the internet light to stabilize, then turn your PC back on.

2. Reconnect to your network

1. Select the Network icon in the bottom-right corner of the taskbar.
2. Choose your Wi-Fi network from the list.
3. Enter your Wi-Fi password when prompted and select Next.
4. If using a wired connection, plug an Ethernet cable into your PC and router.

3. Make sure the network adapter is enabled

1. Press Windows key + I to open Settings.
2. Go to Network & internet.
3. Select Advanced network settings.
4. Under More settings, choose Network adapters.
5. Find your Wi-Fi or Ethernet adapter. If it shows as disabled, select it and click Enable.

4. Run the network troubleshooter

1. Open Settings and go to System > Troubleshoot > Other troubleshooters.
2. Find Network and Internet in the list.
3. Select Run and follow the on-screen prompts.

5. Reset TCP/IP stack and flush DNS

1. Press Windows key + X and select Terminal (Admin) or Command Prompt (Admin).
2. Type the following command and press Enter: netsh int ip reset
3. Type the following command and press Enter: ipconfig /flushdns
4. Restart your computer.

Troubleshooting

Still no internet after reconnecting

• Test another device on the same network. If it also has no internet, the issue is likely with your modem, router, or service provider rather than your PC.
• Try connecting your PC directly to the modem with an Ethernet cable to rule out Wi-Fi issues.
• If you were using a static IP address or custom DNS before the reset, you will need to re-enter those settings manually.

Re-entering static IP or DNS settings

1. Open Settings > Network & internet.
2. Select Wi-Fi or Ethernet, then click on your active connection.
3. Next to IP assignment, select Edit.
4. Change the dropdown to Manual and turn on IPv4.
5. Enter the IP address, subnet mask, gateway, and preferred DNS provided by your network administrator or ISP.
6. Select Save.

Get further help

If you have completed the steps above and still cannot get online, there may be an issue with your line, modem, or account. Contact our support team for further assistance.

For help reconnecting to a wireless network, see How to connect to Wi-Fi.

Still Having Issues?