How to Fix Microsoft Teams Calendar Not Syncing with Outlook for Brisbane Small Businesses

Summary

This guide helps you troubleshoot and resolve: How to Fix Microsoft Teams Calendar Not Syncing with Outlook for Brisbane Small Businesses. Follow the steps below to fix the issue.

Common Causes

Microsoft Teams and Outlook share the same Microsoft 365 backend, so your calendar appointments should appear in both applications. When they do not sync, you may miss meetings or see outdated availability. This guide helps users troubleshoot and restore calendar synchronisation between Teams and Outlook.

Quick Fix Steps

1. Restart Microsoft Teams by selecting your profile picture, then choosing Sign out. Sign back in and check if the calendar updates.
2. In Outlook, select Send / Receive from the ribbon, then choose Update Folder.
3. Confirm you are signed into both apps with the same work or school email address.
4. Check your internet connection. Open a website in your browser to confirm connectivity.

Detailed Instructions

1. Check your Microsoft 365 account

Calendar sync issues often occur when Teams and Outlook are signed into different accounts.

1. In Microsoft Teams, select your profile picture in the top-right corner.
2. Review the email address displayed under your name.
3. In Outlook, select File, then Account Settings > Account Settings.
4. Confirm the email address matches the one used in Teams.
5. If the accounts differ, sign out of Teams and sign back in with the correct Microsoft 365 account.

2. Restart and refresh both applications

1. Close Microsoft Teams completely. Select Quit on macOS or right-click the Teams icon in the Windows system tray and choose Quit.
2. Close Outlook.
3. Reopen Outlook and wait for your inbox and calendar to fully load.
4. Reopen Microsoft Teams and select Calendar from the left sidebar.
5. Wait a few minutes for events to populate.

On Windows, you can use Ctrl + R in Microsoft Teams to refresh the application.

3. Update Microsoft 365 apps

Outdated software can cause synchronisation failures between Teams and Outlook.

1. In Outlook, select File > Office Account (or Account depending on your version).
2. Under Product Information, select Update Options > Update Now.
3. In Microsoft Teams, select your profile picture and choose Check for updates.
4. Restart both applications after updates install.

4. Check Microsoft 365 service health

Verify there are no known issues with Microsoft 365 services.

1. Visit the Microsoft 365 admin centre or service health page.
2. Check for any advisories related to Exchange Online or Microsoft Teams.
3. If there is a service issue, wait for Microsoft to resolve it.

5. Clear Microsoft Teams cache

Clearing the Teams cache can resolve synchronisation issues.

1. Close Microsoft Teams completely.
2. On Windows, press Windows Key + R, type %appdata%\Microsoft\Teams, and press Enter.
3. Delete all files and folders in this directory.
4. Restart Microsoft Teams.
5. On macOS, close Teams, open Finder, select Go > Go to Folder, enter ~/Library/Application Support/Microsoft/Teams, and delete the contents.

6. Re-add your account in Outlook

Removing an account from Outlook may delete locally stored data that has not synced to the server. Ensure important emails and calendar items are backed up before proceeding. This step should only be attempted if other troubleshooting steps fail.

If your Outlook profile is corrupted, calendar data may not sync with Teams.

1. In Outlook, select File > Account Settings > Account Settings.
2. Select your email account and choose Remove.
3. Confirm the removal, then select New to add the account again.
4. Enter your full email address and password, then follow the prompts to complete setup.
5. Restart Outlook and open Microsoft Teams to verify calendar events appear.

Troubleshooting

Teams Calendar tab is missing

• Ask your IT administrator to confirm you have a valid Microsoft 365 licence that includes Exchange Online and Teams.
• Sign out of Teams, then sign back in to refresh your licence status.

Meetings appear in Outlook but not Teams

• Ensure the meeting organiser added a Teams meeting link when creating the event in Outlook.
• Check that you are viewing the correct calendar in Teams. Select Calendar and verify the correct account is selected if multiple calendars are available.
• Wait up to 24 hours for new meetings to sync across Microsoft 365 services.

Meetings appear in Teams but not Outlook

• In Outlook, select Calendar from the bottom navigation bar.
• Confirm you are viewing your primary calendar, not a shared or group calendar.
• Select Send / Receive > Update Folder to force a sync.

Still not syncing?

If you have completed the steps above and your calendar still does not sync, contact your IT support team. Include screenshots of the issue from both Teams and Outlook to help diagnose the problem faster.

Related: Email not sending or receiving

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