How to Fix Microsoft Teams Calls Dropping or Disconnecting Unexpectedly During Meetings for Brisbane Small Businesses

Summary

This guide helps you troubleshoot and resolve: How to Fix Microsoft Teams Calls Dropping or Disconnecting Unexpectedly During Meetings for Brisbane Small Businesses. Follow the steps below to fix the issue.

Common Causes

Microsoft Teams calls that drop or disconnect unexpectedly can interrupt client meetings and internal collaboration. For Brisbane small businesses, these interruptions are often caused by network instability, outdated software, or device settings. This guide walks you through practical steps to stabilise your Teams connection and reduce the likelihood of calls cutting out mid-meeting.

Quick Fix Steps

1. Restart your computer and router to clear temporary network glitches.
2. Close unnecessary browser tabs and applications to free up bandwidth.
3. Move closer to your Wi-Fi router or switch to a wired Ethernet connection.
4. Check for Microsoft Teams updates and install any available patches.
5. Rejoin the meeting after fully exiting Teams, not just minimising the window.

Detailed Instructions

Check Your Internet Connection

Unstable internet is the most common cause of Teams calls dropping. Run a speed test on the device you use for meetings. Teams generally requires a minimum of 1.5 Mbps upload and download for HD video calls. If your speeds are consistently lower, contact your internet service provider or consider upgrading your plan.

Where possible, connect your computer directly to your router using an Ethernet cable. Wi-Fi signals can weaken through walls and floors, especially in home office setups common among Brisbane small businesses.

Update Microsoft Teams

1. Open Microsoft Teams.
2. Select the Settings and more (...) icon next to your profile picture.
3. Choose Settings.
4. Select About Teams in the left menu.
5. If an update is available, Teams will download and install it automatically. Restart Teams when prompted.

Clear the Teams Cache

Corrupted cache files can cause Teams to behave unpredictably during calls.

1. Fully quit Microsoft Teams. Right-click the Teams icon in the system tray (bottom-right corner) and select Quit.
2. Press Windows Key + R to open the Run dialog.
3. Type %appdata%\Microsoft\Teams and press Enter.
4. Select all files and folders in this location, then delete them.
5. Restart Microsoft Teams and sign in again.

Adjust Teams Device Settings

1. Open Microsoft Teams.
2. Select Settings and more (...) next to your profile picture.
3. Choose Settings > Devices.
4. Under Audio devices, select your preferred microphone and speakers.
5. Under Camera, select your webcam if you use video.
6. Make a test call to confirm your devices are working correctly.

Reduce Bandwidth Usage During Calls

If multiple people in your organisation are on video calls simultaneously, your connection may become congested.

• Turn off your video during large meetings if audio quality is more important.
• Ask other household or office users to pause large downloads, streaming, or cloud backups during your call.
• In Teams, select Settings and more (...) > Settings > Devices, and lower the camera resolution if available.

Calls Drop Only on Wi-Fi

If your connection is stable on Ethernet but drops on Wi-Fi, your wireless signal may be the issue. Try the following:

• Restart your Wi-Fi router.
• Move your workstation closer to the router.
• Reduce interference from microwaves, baby monitors, or other wireless devices.
• Consider upgrading to a mesh Wi-Fi system if your office space is large.

If you have completed the steps above and Teams calls continue to disconnect, there may be an issue with your network configuration, firewall settings, or Teams account. Contact your IT support team for further assistance.

Still Having Issues?