How to Fix Microsoft Teams External Calls Going Straight to Voicemail for Brisbane Small Businesses

Summary

This guide helps you troubleshoot and resolve: How to Fix Microsoft Teams External Calls Going Straight to Voicemail for Brisbane Small Businesses. Follow the steps below to fix the issue.

Common Causes

If your Microsoft Teams external calls are bypassing your phone and going straight to voicemail, it is usually caused by a setting within Teams or your device configuration. This guide helps Brisbane small business owners identify and resolve the issue so you don't miss important client calls.

Quick Fix Steps

1. Check your Teams status to ensure you are not set to Do not disturb.
2. Verify that call forwarding is disabled in your Teams settings.
3. Confirm your internet connection is stable and your device audio is working.
4. Sign out of Teams and sign back in to refresh your session.

Detailed Instructions

Check Your Status

1. Open Microsoft Teams.
2. Click your profile picture in the top right corner.
3. Ensure your status is not set to Do not disturb. If it is, click your current status and select Available.

Disable Call Forwarding

1. In Teams, click the ... (More options) next to your profile picture and select Settings.
2. Click Calls in the left-hand menu.
3. Under Call answering rules, ensure Forward my calls is not selected. If it is, change the setting to Ring me.
4. If you have Also ring enabled, ensure the secondary device is active and connected.

Check Device Audio

1. Go to Settings > Devices in Teams.
2. Under Audio devices, select your correct headset or speakers.
3. Click Make a test call to verify your microphone and speaker are functioning.

Troubleshooting

Network Connectivity

Teams requires a stable internet connection to route external calls. If your connection is unstable, calls may fail to connect and route to voicemail. Restart your router or switch to a wired Ethernet connection if you are on Wi-Fi.

Outdated Application

An outdated version of Teams can cause call routing errors. Check for updates by clicking your profile picture and selecting Check for updates. Restart Teams after updating.

Tip: If you use Teams on multiple devices, ensure you are signed in on the device you intend to use for calls. Calls may route to a different device if you are active elsewhere.

Caution: Changing call settings may affect how your organisation handles incoming calls. If you are part of a call queue or auto-attendant, contact your IT administrator before making changes.

If you have followed these steps and external calls are still going straight to voicemail, please Open a Ticket with our support team.

Still Having Issues?