How to fix Microsoft Teams failing to load files or documents from SharePoint and OneDrive

Summary

This guide helps you troubleshoot and resolve: How to fix Microsoft Teams failing to load files or documents from SharePoint and OneDrive. Follow the steps below to fix the issue.

Common Causes

Microsoft Teams integrates with SharePoint and OneDrive to allow users to access, share, and collaborate on documents directly within channels and meetings. When these files fail to load, it is typically caused by authentication issues, outdated application caches, or browser-related conflicts. This guide provides steps to restore file access quickly.

Quick Fix Steps

1. Restart the Microsoft Teams application.
2. Sign out of Teams and sign back in to refresh your authentication token.
3. Check your internet connection to ensure you can access other websites.
4. Try opening the specific file directly in SharePoint or OneDrive via your web browser.

Detailed Instructions

1. Clear the Teams Cache

Corrupted local cache files often prevent Teams from synchronising with SharePoint and OneDrive.

1. Completely close Microsoft Teams. Ensure it is not running in the system tray.
2. Press Windows Key + R to open the Run dialog.
3. Type %appdata%\Microsoft\Teams and press Enter.
4. Select all files and folders in this directory and delete them.
5. Restart Microsoft Teams and attempt to load the files again.

2. Update Microsoft Teams

Running an outdated version of the app can lead to compatibility issues with cloud storage services.

1. Open Microsoft Teams.
2. Click on your profile picture in the top-right corner.
3. Select Check for updates.
4. Allow Teams to download and install any available updates, then restart the application.

3. Verify Browser Access

Determining if the issue is with the Teams app or your account permissions can be done by accessing the files via a web browser.

1. Open Microsoft Edge or Google Chrome.
2. Navigate to office.com and sign in with your work or school account.
3. Open OneDrive or SharePoint from the app launcher.
4. Attempt to open the document that was failing to load in Teams.

If the file opens in the browser but not in Teams, the issue is isolated to the Teams application. If the file does not open in the browser either, there may be a permissions issue with the SharePoint or OneDrive site.

Troubleshooting

Permission Errors

If you see a "You don't have access to this file" message, the file owner may have restricted permissions. Contact the person who shared the document to request access to the folder or file.

Using Teams in a Browser

If the desktop app continues to fail, you can use the web version of Teams as a temporary workaround.

1. Go to teams.microsoft.com.
2. Sign in with your organisational credentials.
3. Access your channels and files through the browser interface.

If you have completed these steps and are still unable to load files from SharePoint or OneDrive, please Open a Ticket with our support team.

Still Having Issues?