How to Fix Microsoft Teams Meeting Recordings Not Saving to OneDrive or SharePoint

Summary

This guide helps you troubleshoot and resolve: How to Fix Microsoft Teams Meeting Recordings Not Saving to OneDrive or SharePoint. Follow the steps below to fix the issue.

Common Causes

Microsoft Teams meeting recordings are stored in Microsoft 365 cloud storage rather than on your local computer. Depending on the type of meeting, recordings are saved to the meeting organiser’s OneDrive or to a SharePoint site associated with a Teams channel. If a recording fails to save or upload, it is usually due to storage limits, licensing issues, or a temporary sync problem. This guide walks you through the most common fixes.

Quick Fix Steps

1. Wait at least 30 minutes after the meeting ends. Large recordings can take time to process and upload.
2. Check your Microsoft 365 storage quota. If OneDrive or SharePoint is full, new recordings cannot be saved.
3. Confirm you have a valid Teams licence that includes cloud recording. Licences such as Microsoft 365 Business Basic, Business Standard, and Business Premium typically include this feature.
4. Ensure the meeting was not started as an anonymous or unauthenticated user. Only signed-in users can initiate recordings that save to cloud storage.

Detailed Instructions

Check Where Recordings Are Stored

• Channel meetings: Recordings save to the Recordings folder in the Teams channel’s SharePoint document library.
• Private chats and group calls: Recordings save to the organiser’s OneDrive in the Recordings folder.

Locate a Missing Recording in OneDrive

1. Open a web browser and go to onedrive.live.com.
2. Sign in with the Microsoft 365 account used to start the recording.
3. In the left navigation pane, select Files.
4. Open the Recordings folder.
5. Use the search bar at the top to search for the meeting name or date if the file is not immediately visible.

Locate a Missing Recording in SharePoint

1. Open Microsoft Teams.
2. Go to the team and channel where the meeting took place.
3. Select the Files tab at the top of the channel.
4. Select Open in SharePoint from the toolbar.
5. In SharePoint, open the Recordings folder in the document library.

Verify Recording Permissions

1. Only the meeting organiser and users with specific permissions can start or stop a recording.
2. If you joined as a guest or external participant, you will not be able to save recordings to your own OneDrive or SharePoint.
3. Ask the meeting organiser to check if they started the recording and whether they have sufficient storage remaining.

Troubleshooting

Recording Shows as “Processing” or Never Appears

• Sign out of Teams and sign back in to refresh your licence status.
• Clear the Teams cache by closing Teams completely, then restarting the application.
• Check the Microsoft 365 service health dashboard for any reported outages affecting OneDrive or SharePoint.

Upload Fails Due to Storage Limits

• Delete unnecessary files from OneDrive or the relevant SharePoint site to free up space.
• Contact your IT administrator to request additional storage if your organisation regularly exceeds its quota.

If you have completed these steps and your Teams meeting recordings are still not saving, Open a Ticket with our Brisbane support team.

You may also find our guide on Email not sending or receiving helpful if you are experiencing broader Microsoft 365 connectivity issues.

Still Having Issues?