How to fix Microsoft Teams not ringing or showing incoming call notifications

Summary

This guide helps you troubleshoot and resolve: How to fix Microsoft Teams not ringing or showing incoming call notifications. Follow the steps below to fix the issue.

Common Causes

Quick Fix Steps

Start with these rapid checks. They resolve the majority of missed call notifications in Microsoft Teams.

1. Check your status — If your status is set to Do not disturb or Appear offline, incoming calls will not ring. Change your status to Available by selecting your profile picture in the top-right corner of Teams and choosing a new status.
2. Verify notification settings — In Teams, select Settings and more (the ... icon) next to your profile picture, then Settings > Notifications. Under Meetings and calls, ensure Incoming calls is set to Banner or Banner and sound.
3. Check device volume — Confirm your computer or mobile device volume is not muted and is set to an audible level. On Windows, select the speaker icon in the system tray. On macOS, use the volume keys or Control Centre.
4. Restart Teams — Fully quit Microsoft Teams (right-click the Teams icon in the system tray on Windows, or Command-Q on macOS) and relaunch it. On mobile, force-close the app and reopen it.

Detailed Instructions

If the quick fixes above did not resolve the issue, work through the following sections in order.

1. Check notification settings on each device

Teams has separate notification settings for desktop, web, and mobile. A setting changed on one device does not automatically apply to others.

1. Open Microsoft Teams on the affected device.
2. Select Settings and more (...) next to your profile picture.
3. Choose Settings, then Notifications.
4. Under Meetings and calls, confirm Incoming calls is not set to Off.
5. Select Edit next to Incoming calls if available, and choose Banner and sound for the most prominent alert.
6. Scroll to Other and ensure Missed call notifications is enabled.
7. Repeat these steps on every device where you use Teams.

2. Check Windows notification settings

Windows can block Teams notifications at the operating system level, even if Teams settings are correct.

1. Open Settings on Windows (press Windows key + I).
2. Select System > Notifications.
3. Scroll to Notifications from apps and other senders.
4. Find Microsoft Teams in the list and ensure the toggle is On.
5. Select the Microsoft Teams entry and confirm Show notification banners and Play a sound when a notification arrives are both enabled.
6. Check that Focus assist is set to Off. Focus assist suppresses notifications during certain hours or activities.

3. Check macOS notification settings

1. Open System Settings on your Mac.
2. Select Notifications in the sidebar.
3. Find Microsoft Teams in the application list.
4. Ensure Allow Notifications is toggled on.
5. Set the alert style to Banners or Alerts.
6. Confirm Play sound for notifications is enabled.
7. Check that a Focus mode (such as Do Not Disturb) is not active. Open Control Centre from the menu bar and verify Focus is off.

4. Check mobile notification settings

On iOS and Android, the operating system controls notification delivery for all apps.

1. On iPhone or iPad: Open Settings > Notifications > Teams. Ensure Allow Notifications is on, and that Sounds is enabled.
2. On Android: Open Settings > Notifications > App notifications > Teams. Ensure notifications are allowed and the Incoming calls channel is not blocked.
3. On both platforms, check that Do Not Disturb or Focus mode is not active.
4. Confirm the Teams app has permission to play sounds. On Android, check Settings > Apps > Teams > Permissions and ensure no relevant permission is denied.

5. Check secondary ringer settings

Teams can route call audio and ringtones to a secondary device, such as a headset or speakerphone, even when that device is not in use.

1. In Teams, select Settings and more (...) > Settings > Devices.
2. Under Audio devices, check the Secondary ringer dropdown.
3. If a secondary ringer is selected, change it to None or to the device you are currently using.
4. Select Make a test call under Audio devices to verify your audio setup works correctly.

6. Update Microsoft Teams

Outdated Teams clients can have notification bugs that are fixed in newer versions.

1. In Teams, select Settings and more (...) next to your profile picture.
2. Choose Check for updates. Teams will download and install any pending updates.
3. On mobile, open the App Store (iOS) or Google Play Store (Android) and update Teams manually.
4. Restart Teams after updating.

7. Clear the Teams cache

A corrupted cache can prevent notifications from displaying correctly.

1. Fully quit Microsoft Teams.
2. On Windows, press Windows key + R, type %appdata%\Microsoft\Teams, and press Enter. Delete the contents of the Cache, GPUCache, Databases, and Local Storage folders.
3. On macOS, open Finder, select Go > Go to Folder, and enter ~/Library/Application Support/Microsoft/Teams. Delete the contents of the same folders.
4. Relaunch Teams and sign in again.

8. Check for conflicting call forwarding or simultaneous ring

If you have call forwarding or simultaneous ring configured, calls may be ringing on another device or number instead of your current device.

1. In Teams, select Settings and more (...) > Settings > Calls.
2. Under Call answering rules, check if Call forwarding or Simultaneous ring is enabled.
3. If calls are being forwarded to another number or ringing simultaneously on another device, disable these options or adjust them so calls ring on your current device.
4. Select Save if prompted.

9. Reinstall Microsoft Teams

If none of the above steps resolve the issue, a clean reinstall can fix corrupted installation files.

1. Uninstall Microsoft Teams from your device.
2. On Windows, go to Settings > Apps > Installed apps, find Microsoft Teams, and select Uninstall.
3. On macOS, drag Microsoft Teams from the Applications folder to the Trash.
4. Restart your device.
5. Download and install the latest version of Microsoft Teams from the official website or app store.
6. Sign in and test incoming call notifications.

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