How to fix Microsoft Teams notifications not appearing on Android or iPhone mobile devices

Summary

This guide helps you troubleshoot and resolve: How to fix Microsoft Teams notifications not appearing on Android or iPhone mobile devices. Follow the steps below to fix the issue.

Common Causes

Missing Microsoft Teams notifications on your Android or iPhone can cause you to miss important messages, mentions, and calls. This guide walks you through the most effective troubleshooting steps to restore push notifications on your mobile device.

Quick Fix Steps

1. Restart your smartphone.
2. Close Microsoft Teams completely and reopen it.
3. Check that your device is not in Do Not Disturb or Focus mode.
4. Send a test message to yourself from the Teams desktop or web app.

Detailed Instructions

Check Teams notification settings

1. Open the Microsoft Teams app on your mobile device.
2. Tap your profile picture or initials in the top left corner.
3. Tap Notifications.
4. Ensure notifications are enabled for Mentions, Replies, Calls, and Chat messages.
5. Confirm that Priority notifications are turned on if you require urgent alerts.

Check device notification settings

Android

1. Open Settings.
2. Tap Apps or Apps & notifications.
3. Find and tap Microsoft Teams.
4. Tap Notifications.
5. Ensure Allow notifications is switched on.
6. Review individual notification categories and make sure none are set to Silent or Blocked.
7. Check that Background data is allowed for Microsoft Teams.

iPhone

1. Open Settings.
2. Scroll down and tap Microsoft Teams.
3. Tap Notifications.
4. Ensure Allow Notifications is enabled.
5. Confirm that Sounds and Badges are turned on.
6. Check that Lock Screen, Notification Centre, and Banners are selected under Alerts.
7. Ensure Background App Refresh is enabled for Microsoft Teams.

Disable battery optimisation

Android

1. Open Settings.
2. Tap Apps.
3. Tap Microsoft Teams.
4. Tap Battery.
5. Select Unrestricted or Don't optimise.

iPhone

iOS does not have a manual battery optimisation toggle for individual apps. Ensure Low Power Mode is disabled by going to Settings > Battery.

Check Do Not Disturb and Focus modes

Android

1. Swipe down from the top of your screen to open the quick settings panel.
2. Ensure Do Not Disturb is turned off.

iPhone

1. Open Settings.
2. Tap Focus.
3. Ensure Do Not Disturb, Sleep, or any custom Focus mode is not active.
4. If a Focus mode is on, tap it and confirm that Microsoft Teams is added to the allowed apps list.

Update the Teams app

1. Open the Google Play Store (Android) or App Store (iPhone).
2. Search for Microsoft Teams.
3. If an update is available, tap Update.

Reinstall Microsoft Teams

1. Press and hold the Microsoft Teams app icon.
2. Select Uninstall (Android) or Remove App > Delete App (iPhone).
3. Restart your device.
4. Reinstall Microsoft Teams from the Google Play Store or App Store.
5. Sign in with your work or school account.

Troubleshooting

Notifications work on Wi-Fi but not mobile data

• Go to Settings > Apps > Microsoft Teams > Mobile data (Android) and ensure background data is allowed.
• On iPhone, go to Settings > Mobile Service (or Mobile Data) and ensure Microsoft Teams is enabled.

Still not receiving notifications for specific chats or channels

• Open the specific chat or channel in Teams.
• Tap the channel name or chat header.
• Select Channel notifications and ensure All activity is selected.
• For chats, check that the conversation is not muted.

Check for service issues

If none of the above steps work, there may be a service outage affecting Microsoft Teams. Visit the Microsoft 365 Service Health page to check for active incidents.

If you continue to experience missing notifications after following these steps, Open a Ticket with our support team.

For help with other Microsoft 365 issues, see our guide on Email not sending or receiving.

Still Having Issues?