How to Set Up an Email Alias in Microsoft 365 for Brisbane Small Businesses

Communications KB-1045

Summary

This guide helps you troubleshoot and resolve: How to Set Up an Email Alias in Microsoft 365 for Brisbane Small Businesses. Follow the steps below to fix the issue.

Quick Tip: Need immediate assistance? 💻 Open a Ticket

Common Causes

An email alias allows you to receive messages using an alternative email address without creating a separate mailbox. This is ideal for Brisbane small businesses that want to manage general enquiries, sales, or departmental addresses under a single user account in Microsoft 365.

Quick Fix Steps

Sign in to the Microsoft 365 admin centre.
Navigate to Users > Active users.
Select the user who needs the alias.
Add the new email address in the Email addresses section.
Save your changes.

Detailed Instructions

Adding an Email Alias

Open your web browser and go to the Microsoft 365 admin centre.
Sign in using an account with global administrator privileges.
In the left-hand navigation pane, select Users, then click Active users.
Click on the name of the user you wish to modify to open their profile pane.
Select the Account tab.
Under Email addresses, click Add alias.
Enter the desired alias (for example, [email protected]).
Click Save changes.

Tip: It can take up to 24 hours for a new email alias to propagate across all Microsoft 365 services, though it is usually much faster.

Sending Email from an Alias

By default, aliases are used to receive mail only. You cannot send email directly from an alias on a user account. To send mail from an alternative address, you must use a shared mailbox or a distribution group.

Troubleshooting

Alias Not Receiving Mail

Ensure the domain associated with the alias is verified in your Microsoft 365 tenant.
Check that the alias was saved correctly in the user profile.
Wait up to 24 hours for DNS and mail flow changes to take effect.

Cannot Send from Alias

Aliases on user accounts cannot be used to send email.
Use a shared mailbox if you need to send and receive mail from an alternative address.
If you continue to experience issues with mail delivery, please refer to our guide on Email not sending or receiving.

Caution: Deleting a primary email address and replacing it with an alias can cause mail delivery issues. Always add an alias as an additional address rather than replacing the primary one unless you are certain of the impact.

If you require further assistance with your Microsoft 365 configuration, please Open a Ticket with our Brisbane support team.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

💻 Open a Ticket