How to Set Up and Manage Microsoft Teams Call Forwarding and Voicemail for Your Brisbane Small Business

Summary

This guide helps you troubleshoot and resolve: How to Set Up and Manage Microsoft Teams Call Forwarding and Voicemail for Your Brisbane Small Business. Follow the steps below to fix the issue.

Common Causes

Microsoft Teams call forwarding and voicemail settings help Brisbane small business owners stay connected to clients whether they are working from a home office, a commercial space, or on the move. By configuring these features correctly, you can route calls to a mobile device, a colleague, or voicemail based on your availability and business hours.

Setting Up Call Forwarding

1. Open Microsoft Teams and sign in with your business account.
2. Click the Settings and more (...) icon next to your profile picture.
3. Select Settings from the dropdown menu.
4. Choose Calls from the left-hand navigation pane.
5. In the Calls settings page, locate the Call answering rules section.
6. Under If unanswered, select Forward my calls from the dropdown menu.
7. Choose where you want calls forwarded:
   • Another person: Search for a colleague within your organisation.
   • Voicemail: Send calls directly to your voicemail box.
   • Call group: Ring multiple people simultaneously.
8. If forwarding to a mobile number, select New contact and enter the phone number in international format (e.g., +61 4XX XXX XXX).
9. Close the settings window to save your changes automatically.

Managing Voicemail Settings

1. In the Calls settings page, scroll to the Voicemail section.
2. Click Configure voicemail.
3. Record a professional greeting. You can choose to use the computer-generated voice or upload your own audio file.
4. Set the Call handling option to determine what happens when a caller reaches voicemail (e.g., allow the caller to record a message or transfer to another number).
5. Ensure Send calls to voicemail is toggled on if you wish to use this feature during busy periods.

Configuring Simultaneous Ring

1. Under Call answering rules, select Ring simultaneously.
2. Add your mobile number or a colleague's Teams number.
3. When a call comes in, both devices will ring at the same time, ensuring you never miss a client call.

Tip: If you are stepping away from your desk, set your status to Do not disturb to send calls directly to voicemail without ringing your devices.

Troubleshooting

Calls are not forwarding to my mobile

• Verify the mobile number was entered in international format starting with +61.
• Check that your Teams license includes phone system capabilities.
• Ensure you have an active internet connection on your desktop and mobile device.

Voicemail greeting is not playing

• Confirm that voicemail is enabled in the Calls settings.
• Check that your call rule is set to forward to voicemail when unanswered.
• Re-record your greeting to ensure the file saved correctly.

Calls are ringing on all devices at once

• Review your Call answering rules to see if Ring simultaneously is enabled.
• Switch to Forward my calls if you only want one device to ring.

Caution: Changing call forwarding rules affects how all incoming calls are handled. Test the configuration with a colleague before relying on it for important client calls.

If you need further assistance with your Microsoft Teams phone setup, you can Open a Ticket with the 220 Internet Services support team.

For related communication issues, see our guide on Email not sending or receiving.

Still Having Issues?