How to Set Up Business Email on Mobile Devices Using the Microsoft Outlook App for Brisbane Small Businesses

Communications KB-921

Summary

This guide helps you troubleshoot and resolve: How to Set Up Business Email on Mobile Devices Using the Microsoft Outlook App for Brisbane Small Businesses. Follow the steps below to fix the issue.

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Common Causes

Setting up your business email on your mobile device allows you to stay connected to your Brisbane small business while you are away from the office. By using the Microsoft Outlook app, you can access your Microsoft 365 mailbox, calendar, and contacts on both iOS and Android devices.

Quick Fix Steps

Download the Microsoft Outlook app from the App Store or Google Play Store.
Open the app and enter your full business email address.
Enter your Microsoft 365 password and complete any multi-factor authentication prompts.
Allow the app to send notifications so you do not miss important emails.

Detailed Instructions

For iOS (iPhone and iPad)

Open the App Store and search for Microsoft Outlook.
Tap Get and install the app.
Open the Outlook app and tap Add Account.
Enter your full business email address (e.g., [email protected]) and tap Add Account.
Enter your password and tap Sign in.
If prompted, approve the sign-in request using your authenticator app or SMS code.
Tap Allow when asked to enable notifications.
Tap Maybe Later if you do not wish to add another account.

For Android

Open the Google Play Store and search for Microsoft Outlook.
Tap Install.
Open the Outlook app and tap Get Started.
Enter your full business email address and tap Continue.
Enter your password and tap Sign in.
Complete any multi-factor authentication steps required by your organisation.
Tap Allow to enable notifications.
Tap Skip to finish the setup process.

Tip: If your business uses a custom domain, ensure you enter the full email address rather than just your username.

Troubleshooting

Password or Sign-in Errors

If you receive a password error, ensure that Caps Lock is turned off. If you have recently changed your password on a computer, you may need to update it in the Outlook app.

Email Not Syncing

If your emails are not appearing on your device, check your internet connection. If the issue persists, you may need to remove the account from the app and add it again.

If you are experiencing general delivery issues, please refer to our guide on Email not sending or receiving.

Caution: Do not save your Microsoft 365 password on a device that is shared with other people or not protected by a passcode or biometric lock.

If you are still unable to configure your email, please Open a Ticket with our Brisbane support team.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

💻 Open a Ticket