How to Spot Fake AusPost Delivery Failure SMS Messages Targeting Australian Small Businesses

Summary

This guide helps you troubleshoot and resolve: How to Spot Fake AusPost Delivery Failure SMS Messages Targeting Australian Small Businesses. Follow the steps below to fix the issue.

Common Causes

Australia Post delivery failure SMS scams are increasingly targeting Australian small businesses. These fraudulent messages claim a package could not be delivered and urge you to click a link to reschedule delivery or pay a fee. Clicking these links can lead to phishing websites designed to steal your personal details, business credentials, or payment information. This guide explains how to identify fake AusPost SMS messages and what to do if you receive one.

Quick Fix Steps

1. Do not click any links in the SMS message.
2. Check the sender number; Australia Post uses a registered sender ID, not a random mobile number.
3. Visit the official Australia Post website directly by typing auspost.com.au into your browser.
4. Delete the suspicious SMS message.
5. Report the scam to Scamwatch at scamwatch.gov.au.

Detailed Instructions

How to Spot a Fake AusPost SMS

Scammers often mimic official branding to trick recipients. Look for these warning signs:

• Urgent language: Messages claiming your package will be returned or destroyed unless you act immediately.
• Unexpected delivery: You are not expecting a parcel, or the message does not match a recent purchase.
• Suspicious links: URLs that do not match auspost.com.au or use link shorteners like bit.ly or tinyurl.com.
• Requests for payment: Australia Post will never ask for payment via SMS to release a standard domestic parcel.
• Generic greetings: Messages addressed to "Customer" instead of your name.

What to Do If You Receive a Suspicious SMS

1. Do not tap any links in the message.
2. Do not reply to the SMS.
3. Open your web browser and go directly to auspost.com.au to check any legitimate delivery status.
4. Take a screenshot of the message for your records.
5. Delete the message from your device.
6. Report the message to Scamwatch using their online reporting form.

If You Already Clicked a Link

1. Close the browser tab or app immediately.
2. Do not enter any personal, business, or payment information on the site.
3. If you entered details, change your passwords immediately using a different device.
4. Contact your bank if you provided payment information.

Australia Post will never send an SMS with a link asking you to pay a fee or confirm personal details to receive a parcel. When in doubt, visit auspost.com.au directly rather than clicking links in text messages.

Never enter your myGov, banking, or business email credentials on a website reached via an SMS link. These are common targets for credential harvesting scams.

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