How to Spot Fake eWay Toll and E-Tag Invoice Scams Targeting Australian Drivers

Summary

This guide helps you troubleshoot and resolve: How to Spot Fake eWay Toll and E-Tag Invoice Scams Targeting Australian Drivers. Follow the steps below to fix the issue.

Common Causes

Cybercriminals are increasingly targeting Australian drivers with fake eWay toll and e-tag invoice scams. These fraudulent emails and SMS messages impersonate legitimate toll operators to trick recipients into clicking malicious links, entering payment details, or downloading malware. Small business owners who manage fleet vehicles or work vehicles are particularly at risk, as these messages often arrive during busy workdays when verification steps may be skipped.

Quick Fix Steps

1. Do not click any links or open attachments in the suspicious message.
2. Check the sender's email address or phone number for irregularities.
3. Log in to your official eWay or e-tag account directly by typing the website address into your browser.
4. Delete the message and block the sender.
5. Report the scam to Scamwatch at scamwatch.gov.au.

Detailed Instructions

Identify Red Flags in the Message

• The message creates a sense of urgency, claiming your account is suspended or a fine is overdue.
• The sender email address does not match the official domain of the toll operator.
• Generic greetings such as Dear Customer instead of your name or account details.
• Spelling mistakes, poor grammar, or unusual formatting.
• Requests for immediate payment via a link rather than through your established online account.

Verify the Sender

1. Hover over any links without clicking to reveal the actual destination URL.
2. Compare the URL against the official website you normally use to manage your eWay or e-tag account.
3. Check that the message comes from a recognised short code or official email domain, not a random mobile number or free email service.
4. If in doubt, contact the toll operator using contact details from their official website, not from the suspicious message.

Access Your Account Safely

1. Open your web browser and manually type the official toll operator's website address into the address bar.
2. Log in using your usual credentials.
3. Check your invoice history and outstanding balance within your account dashboard.
4. If no unpaid invoices appear, the message was fraudulent.

Delete and Report the Message

1. Delete the email or SMS from your inbox and deleted items folder.
2. Block the sender's email address or phone number.
3. Visit scamwatch.gov.au and submit a report to help warn other Australian drivers.
4. If you clicked a link or entered details, change your account password immediately and monitor your bank statements for unauthorised transactions.

When to Contact Support

If you believe your business accounts or credentials have been compromised, or if you need assistance securing your devices after interacting with a scam message, Open a Ticket with 220 Internet Services.

Still Having Issues?