How To Spot Fake Microsoft Support Calls

Summary

This guide helps you troubleshoot and resolve: How To Spot Fake Microsoft Support Calls. Follow the steps below to fix the issue.

Common Causes

Unsolicited phone calls claiming to be from Microsoft, Apple, Google, or another technology vendor are a common scam targeting Australian small businesses and home office users. These callers typically report a security issue on your computer and request remote access, payment for unnecessary services, or the installation of malicious software. Microsoft and legitimate IT providers do not make unsolicited support calls of this nature. This article explains how these scams operate, how to identify them, and the steps to take if you receive one.

How These Scams Operate

Tech support impersonation scams follow a predictable pattern. The caller pretends to be a technician from a well-known company and claims they have detected a virus, malware infection, or security breach on your computer. They may use technical jargon to sound convincing and create a sense of urgency to pressure you into acting quickly.

Common tactics include:

• Claiming your computer is sending error messages or is infected with malware
• Requesting remote access to your computer using software such as TeamViewer, AnyDesk, or Quick Assist
• Asking for payment via gift cards, cryptocurrency, or wire transfer to "fix" the issue
• Directing you to a fake website to download malicious software or enter personal details
• Spoofing caller ID to make the call appear legitimate

Warning Signs to Look For

Recognising the signs of a scam call can help you avoid becoming a victim. Be alert for the following red flags:

• The call is unsolicited and you did not request support
• The caller claims to be from Microsoft, Apple, Google, or your internet provider
• They state your computer has a problem you were not aware of
• They pressure you to act immediately or threaten that your data is at risk
• They ask for remote access to your device
• They request payment for services using unusual methods
• They ask for passwords, credit card details, or personal information

What To Do If You Receive a Scam Call

If you receive an unsolicited call claiming to be from a technology vendor, follow these steps to protect yourself and your business:

1. Do not provide any personal information, passwords, or financial details.
2. Do not grant remote access to your computer or any device on your network.
3. Do not install any software or visit websites directed by the caller.
4. Do not make any payments or purchase gift cards at the caller's request.
5. Hang up the call immediately.
6. Block the number on your phone if possible.
7. Report the incident to Scamwatch via the Australian Competition and Consumer Commission website.
8. If you granted remote access or provided information, contact your IT provider immediately to secure your systems.

If You Have Already Engaged With a Scammer

If you have already given a scammer remote access to your computer, shared passwords, or made a payment, take the following steps immediately:

1. Disconnect the affected computer from the internet by unplugging the Ethernet cable or turning off Wi-Fi.
2. Change passwords for any accounts that may have been accessed, starting with email, banking, and Microsoft or Apple ID accounts.
3. Use a different, clean device to change your passwords if you suspect the compromised computer is still infected.
4. Contact your bank or financial institution if you provided payment details or made a transaction.
5. Run a full security scan using reputable antivirus software once the device is reconnected.
6. Contact your trusted IT provider for assistance with securing your systems and removing any malicious software.

How To Protect Your Business

Preventative measures can reduce the risk of falling victim to tech support scams:

• Train all staff to recognise unsolicited support calls and report them immediately.
• Establish a clear policy that only authorised IT personnel can provide remote support.
• Ensure all computers have up-to-date operating systems and security software.
• Use multi-factor authentication on important accounts to add an extra layer of protection.
• Regularly back up critical business data to protect against ransomware and malware.

If you are unsure whether a call is legitimate, do not engage with the caller. Contact your trusted IT provider directly using a phone number or email address you know is genuine. If you host with us, you don't need to do this yourself — just Open a Ticket and our Brisbane team will get it sorted.

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