How to Spot Fake MyGov Login Pages and Protect Your Australian Government Account

Scams & Phishing KB-668

Summary

This guide helps you troubleshoot and resolve: How to Spot Fake MyGov Login Pages and Protect Your Australian Government Account. Follow the steps below to fix the issue.

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Common Causes

Phishing scams targeting MyGov accounts are increasingly common in Australia. Fraudsters create fake login pages designed to steal your username, password, and personal information. This guide explains how to identify fraudulent MyGov websites and protect your Australian government account from unauthorised access.

Identifying Fake MyGov Login Pages

Examine the URL carefully. The official MyGov website uses my.gov.au. Fake sites often use similar-looking addresses such as mygov-login.com.au or mygov-secure.net.
Check the security indicator. Look for a padlock symbol to the left of the web address in your browser. Click the padlock to view the security certificate details.
Inspect the page design. Fraudulent pages often feature low-resolution logos, misaligned elements, or colour schemes that differ slightly from the official site.
Be wary of urgent language. Scam pages frequently claim your account will be suspended, your tax refund is ready, or immediate action is required to avoid penalties.
Avoid entering sensitive information. MyGov will never ask for your full tax file number, bank account details, or password via email or SMS.

Safe Ways to Access MyGov

Type my.gov.au directly into your browser address bar.
Use the official myGov mobile app from the Apple App Store or Google Play Store.
Bookmark the official login page in your browser for future use.
Enable two-factor authentication (2FA) within your MyGov account settings for additional protection.

Tip: If you receive a suspicious email or text message claiming to be from MyGov, forward it to the Australian Cyber Security Centre at [email protected] before deleting it.

Warning: If you have already entered your MyGov credentials on a suspicious website, change your password immediately at my.gov.au and contact Services Australia to report the incident.

Securing Your MyGov Account

Log in to your MyGov account at my.gov.au.
Select Account settings from the menu.
Choose Security settings or Two-factor authentication.
Follow the prompts to enable authentication via the myGov Code Generator app or SMS codes.
Regularly review your sign-in history for any unfamiliar locations or devices.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

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