How to Spot Fake NBN Migration and Internet Switching Scam Calls Targeting Australian Home Offices

Scams & Phishing KB-704

Summary

This guide helps you troubleshoot and resolve: How to Spot Fake NBN Migration and Internet Switching Scam Calls Targeting Australian Home Offices. Follow the steps below to fix the issue.

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Common Causes

Identifying NBN and Internet Switching Scam Calls

Scammers are increasingly targeting Australian home offices with phone calls claiming to be from NBN Co or your internet service provider. These calls often warn of an urgent migration deadline, a pending disconnection, or a required equipment upgrade to steal personal information, gain remote access to your computer, or trick you into paying for unnecessary services. This guide explains how to identify these scams and protect your business.

Common Characteristics of Scam Calls

Be suspicious if you notice any of the following during a phone call:

Urgency and threats: The caller claims your internet will be disconnected immediately unless you act now.
Requests for remote access: They ask you to install software like AnyDesk, TeamViewer, or QuickSupport to "fix" your connection.
Requests for payment: They ask for payment via gift cards, cryptocurrency, or direct bank transfer to avoid disconnection.
Vague company details: They claim to be from "NBN" or "Internet Services" but cannot provide a specific account number or verifiable employee ID.
Pressure tactics: They become aggressive or impatient if you ask questions or request to call them back.

Important: NBN Co is a wholesale provider. They do not call residential or business customers to sell services, request remote access to devices, or demand immediate payment to prevent disconnection.

What to Do If You Receive a Suspicious Call

Hang up the phone immediately. Do not engage with the caller.
Do not call back any number provided by the caller during the conversation.
Locate your most recent internet bill or visit your provider's official website to find a legitimate contact number.
Call your provider directly to ask if there are any actual issues with your service or migration status.
Block the number on your mobile or landline device.

Securing Your Home Office After a Scam Attempt

If you provided remote access to your computer, disconnect it from the internet immediately.
Run a full security scan using your installed antivirus software.
Change passwords for your email, banking, and administrative accounts using a different, secure device.
Enable multi-factor authentication (MFA) on all critical business accounts.
If you provided financial details, contact your bank immediately to report potential fraud.

Keep a record of the caller's number, the time of the call, and what they requested. This information is helpful when reporting the scam to authorities or your managed service provider.

Reporting the Incident

Reporting these calls helps protect other Australian businesses and home office users. You can report the incident to Scamwatch via the National Anti-Scam Centre website.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

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