How to Spot Fake Telstra and NBN Bundle Offer Scam Calls Targeting Australian Home Offices

Scams & Phishing KB-703

Summary

This guide helps you troubleshoot and resolve: How to Spot Fake Telstra and NBN Bundle Offer Scam Calls Targeting Australian Home Offices. Follow the steps below to fix the issue.

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Common Causes

Scammers frequently target Australian home offices with phone calls claiming to offer discounted Telstra and NBN bundle deals. These fraudulent callers often pretend to be representatives from Telstra, NBN Co, or a third-party reseller, using high-pressure tactics to obtain personal details, payment information, or remote access to your computer. This guide helps you identify the warning signs of a scam call and verify whether a telecommunications offer is legitimate.

Recognise Common Scam Tactics

Fraudulent callers often use several tell-tale techniques to trick home office users:

Claiming there is a problem with your NBN connection that requires immediate action.
Offering a "limited time" bundle discount that expires during the call.
Stating they are calling from Telstra, NBN Co, or a government department.
Asking for remote access to your computer to "fix" your internet or apply a discount.
Requesting payment via gift cards, cryptocurrency, or wire transfer.
Using aggressive language or threats of disconnection if you do not comply.

Verify a Legitimate Offer

Ask the caller for their name, company, and a reference number for the offer.
End the call and locate your provider's official contact details on a recent bill or the telstra.com.au or nbn.com.au website.
Call your provider back using that official number and ask whether the bundle offer exists.
Check your provider's website for current promotions before agreeing to any changes.
Review any contract terms carefully before signing or providing payment details.

Protect Your Home Office After a Suspicious Call

If you provided personal details, contact your financial institution immediately to secure your accounts.
If you allowed remote access, disconnect your computer from the internet and run a full security scan using your antivirus software.
Change passwords for any accounts that may have been compromised, including your email and Telstra or NBN account login.
Enable multi-factor authentication where available on your important accounts.

NBN Co will never call you to sell internet plans or request remote access to your computer. NBN is a wholesale network provider; you purchase services through a retail service provider such as Telstra.

If a caller demands immediate payment or threatens to cut off your internet within minutes, it is almost certainly a scam. Legitimate providers do not use threats or high-pressure sales tactics over the phone.

If you believe you have been targeted by a fake Telstra or NBN bundle scam, report the incident to Scamwatch. This helps authorities track scam trends and warn other Australian businesses and home office users.

Still Having Issues?

Need more help? If the issue persists after trying these steps, please open a support ticket and our team will assist you.

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