How to Troubleshoot and Fix a Laptop That Won't Connect to Company Wi-Fi After an Office Router Upgrade

Summary

This guide helps you troubleshoot and resolve: How to Troubleshoot and Fix a Laptop That Won't Connect to Company Wi-Fi After an Office Router Upgrade. Follow the steps below to fix the issue.

Common Causes

After your organisation upgrades its office router, laptops may struggle to connect to the company Wi-Fi. This usually happens because the device is trying to use saved network settings that no longer match the new router's configuration. Follow the steps below to clear old connection data and re-establish a stable connection.

Quick Fix Steps

1. Restart your laptop to clear temporary network glitches.
2. Turn Wi-Fi off, wait ten seconds, then turn it back on.
3. Forget the company network and reconnect using the new password.
4. If the issue persists, reset your network settings.

Detailed Instructions

Windows 10 and 11

1. Select Start, then select Settings.
2. Go to Network & internet > Wi-Fi.
3. Select Manage known networks.
4. Find your company Wi-Fi name (SSID) in the list and select Forget.
5. Select the Wi-Fi icon in the taskbar, choose your company network, and select Connect.
6. Enter the updated Wi-Fi password provided by your IT administrator and select Next.

macOS

1. Select the Apple menu  > System Settings (or System Preferences on older versions).
2. Click Wi-Fi.
3. Click Details... next to your company network.
4. Click Remove From This Network (or click the ... icon and select Remove From This Network).
5. Click Done.
6. Select the Wi-Fi icon in the menu bar, choose your company network, and enter the new password.

ChromeOS

1. Select the time in the bottom-right corner of the screen.
2. Select the Wi-Fi icon.
3. Select the information (i) icon next to your company network.
4. Select Forget.
5. Re-select the network and enter the updated password to reconnect.

Advanced Troubleshooting

Flush DNS Cache (Windows)

1. Press Windows Key + R to open the Run dialog.
2. Type cmd and press Ctrl + Shift + Enter to open Command Prompt as Administrator.
3. Type the following command and press Enter:
   ipconfig /flushdns
4. Restart your laptop and attempt to connect to the Wi-Fi again.

Reset Network Settings (Windows)

Resetting network settings will remove all saved Wi-Fi passwords and VPN connections. You will need to re-enter your credentials for all networks.

1. Select Start > Settings > Network & internet.
2. Scroll down and select Advanced network settings.
3. Select Network reset > Reset now.
4. Select Yes to confirm. Your laptop will restart automatically.

Renew DHCP Lease (macOS)

1. Select the Apple menu  > System Settings > Wi-Fi.
2. Click Details... next to your company network.
3. Select TCP/IP.
4. Click Renew DHCP Lease.

If you are unsure of the current company Wi-Fi password, please check with your office manager or IT administrator before attempting to reconnect.

If you have followed these steps and your laptop still cannot connect to the office Wi-Fi, please Open a Ticket with our support team.

For general assistance connecting to wireless networks, see our guide on How to connect to Wi-Fi.

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