How to troubleshoot and resolve 'Connected but no Internet' issues on Android smartphones and tablets

Summary

This guide helps you troubleshoot and resolve: How to troubleshoot and resolve 'Connected but no Internet' issues on Android smartphones and tablets. Follow the steps below to fix the issue.

Common Causes

Seeing the "Connected but no Internet" message on your Android smartphone or tablet means your device is connected to your Wi-Fi network, but it cannot reach the internet. This is a common issue that can usually be resolved quickly by refreshing your connection or adjusting your network settings.

Quick Fix Steps

Try these steps first. They resolve most connection issues without needing to change any settings.

1. Turn your device's Wi-Fi off and then back on again.
2. Restart your Android smartphone or tablet.
3. Restart your modem or wireless router by unplugging it from the power source, waiting 30 seconds, and plugging it back in.
4. Check if other devices on the same Wi-Fi network can access the internet. If they cannot, the issue is likely with your internet service rather than your Android device.

Detailed Instructions

1. Forget and reconnect to the Wi-Fi network

If your device has saved incorrect network settings, removing the network and reconnecting can resolve the issue.

1. Open the Settings app.
2. Tap Network & internet or Connections, depending on your device.
3. Tap Wi-Fi.
4. Tap the gear icon next to your connected network.
5. Tap Forget or Forget network.
6. Reconnect to the network by selecting it from the list and entering your Wi-Fi password.

2. Reset network settings

Resetting network settings clears all saved Wi-Fi networks, Bluetooth pairings, and mobile data settings. You will need to reconnect to your Wi-Fi network after performing this step.

1. Open the Settings app.
2. Tap System or General management.
3. Tap Reset options or Reset.
4. Select Reset Wi-Fi, mobile & Bluetooth or Reset network settings.
5. Tap Reset settings and confirm the action.

3. Check for IP address conflicts

Setting a static IP address can sometimes resolve conflicts where two devices are trying to use the same address.

1. Open the Settings app.
2. Go to Network & internet > Wi-Fi.
3. Tap the gear icon next to your connected network.
4. Look for IP settings and change it from DHCP to Static.
5. Enter an IP address that is within your router's range but not currently in use (for example, 192.168.1.50).
6. Enter your gateway address (usually 192.168.1.1) and DNS servers (such as 8.8.8.8).
7. Tap Save.

Troubleshooting

Airplane mode is enabled

If Airplane mode is active, all wireless connections are disabled, which can prevent internet access even if Wi-Fi appears connected.

1. Swipe down from the top of your screen to open the Quick Settings panel.
2. Ensure the Airplane mode icon is not highlighted or active.
3. If it is active, tap it to turn it off.

Router MAC address filtering

Some routers use MAC address filtering to block specific devices from accessing the internet.

1. Log into your router's administration page via a computer or another device.
2. Check the MAC filtering or Access control settings.
3. Ensure your Android device's MAC address is not on the block list.

If you have tried all the steps above and are still unable to connect to the internet, please Open a Ticket with our support team for further assistance.

For help connecting to a wireless network for the first time, see our guide on How to connect to Wi-Fi.

Still Having Issues?