Hp Printer Offline On Wifi

Summary

This guide helps you troubleshoot and resolve: Hp Printer Offline On Wifi. Follow the steps below to fix the issue.

Common Causes

This guide helps you resolve issues where an HP network printer appears as "Offline" on a Windows computer connected via WiFi. When a printer is offline, Windows cannot send print jobs to the device, even if the printer is powered on and connected to your wireless network. Follow the steps below to restore communication between your computer and your HP printer.

Quick Fix Steps

1. Restart your HP printer and wait for it to fully reconnect to your WiFi network.
2. Restart your Windows computer.
3. Check that the printer and computer are connected to the same WiFi network.
4. Set the HP printer as the default printer in Windows settings.
5. Run the Windows Printer troubleshooter to detect and fix common issues.

Detailed Instructions

Verify WiFi Connectivity

Ensure both your computer and printer are connected to the same wireless network. If your router broadcasts separate 2.4 GHz and 5 GHz networks, confirm both devices are on the same band.

1. On your HP printer, open the Network or Wireless Settings menu from the control panel.
2. Print a Network Configuration Page to confirm the printer's IP address and WiFi status.
3. On your Windows computer, select Start > Settings > Network & Internet > WiFi.
4. Confirm the network name (SSID) matches the one listed on your printer's configuration page.

Set the Printer as Default and Check Status

1. Select Start > Settings > Bluetooth & devices > Printers & scanners.
2. Find your HP printer in the list.
3. Clear the checkbox for Let Windows manage my default printer if it is selected.
4. Select your HP printer, then choose Set as default.
5. Select the printer again and choose Printer properties.
6. On the Ports tab, verify the selected port matches the printer's current IP address.
7. If the IP address has changed, select Add Port > Standard TCP/IP Port, enter the new IP address, and select OK.
8. Select Apply, then OK to save changes.

Clear the Print Queue

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Select your HP printer and choose Open queue.
3. Select Printer from the menu bar and clear any checkmark next to Use Printer Offline.
4. Select Printer again and clear Pause Printing if it is enabled.
5. Select all pending documents in the queue and choose Cancel to remove stuck print jobs.

Restart the Print Spooler Service

1. Press Windows key + R to open the Run dialog.
2. Type services.msc and press Enter.
3. In the Services list, locate Print Spooler.
4. Right-click Print Spooler and select Restart.
5. If Restart is unavailable, select Stop, wait a few seconds, then select Start.
6. Close the Services window and test printing a document.

Troubleshooting

Printer Still Shows Offline

• Power cycle the printer by turning it off, unplugging it for 60 seconds, then plugging it back in.
• Restart your WiFi router to refresh network connections.
• Reinstall the printer driver by removing the device in Printers & scanners and adding it again using Add device.
• Download and install the latest driver from the HP Support website for your specific printer model.

Windows Cannot Find the Printer

• Use the printer's IP address to add it manually. Select Add device > Add manually > Add a printer using an IP address or hostname.
• Ensure your computer's firewall is not blocking printer communication. Temporarily disable third-party firewall software to test.
• Confirm that File and Printer Sharing is enabled in your network adapter settings.

If you have completed these steps and your HP printer remains offline, you can Open a Ticket for further assistance from our Brisbane support team.

If you host with us, you don't need to do this yourself — just Open a Ticket and our Brisbane team will get it sorted.

You may also find these related articles helpful:

• Printer not printing / offline

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