Microsoft Teams Recording Missing Where Is It Saved Onedrive

Summary

This guide helps you troubleshoot and resolve: Microsoft Teams Recording Missing Where Is It Saved Onedrive. Follow the steps below to fix the issue.

Common Causes

Microsoft Teams meeting recordings are stored in Microsoft 365 cloud storage rather than on your local computer. Depending on the type of meeting, recordings are saved either to the meeting organiser's OneDrive for Business or to a SharePoint team site. If you cannot find a recent Teams recording, it is usually located in the Recordings folder within OneDrive, or access permissions may still be processing.

Quick Fix Steps

1. Check the Teams meeting chat for a recording link posted shortly after the meeting ended.
2. Sign in to OneDrive for Business at onedrive.live.com using your Microsoft 365 work or school account.
3. Open the Recordings folder in the left navigation pane.
4. Look for a file named with the meeting title and date.
5. If the file is not there, check the SharePoint site associated with the Teams channel where the meeting was held.

Detailed Instructions

Locate a Recording in OneDrive for Business

1. Open a web browser and go to onedrive.live.com.
2. Sign in with your Microsoft 365 email address and password.
3. In the left navigation pane, select My files, then open the Recordings folder.
4. Use the search bar at the top to enter keywords from the meeting title or the organiser's name.
5. Sort by Date modified to show the most recent recordings first.
6. Select the recording to play it directly in the browser, or choose Download to save a copy to your computer.

Locate a Channel Meeting Recording in SharePoint

1. Open Microsoft Teams and navigate to the team and channel where the meeting took place.
2. Select the Files tab at the top of the channel.
3. Choose Open in SharePoint from the toolbar.
4. In the SharePoint document library, open the Recordings folder.
5. Locate the recording file by name or date.

Check Recording Permissions

Only users with permission to record can start a Teams meeting recording. If the Start recording option was greyed out or missing, the meeting may not have been recorded at all.

• Meeting organisers and presenters can usually start and stop recordings.
• Attendees joining as guests or from external organisations may not have recording permissions.
• Recordings initiated by the organiser are saved to the organiser's OneDrive for Business.
• Channel meetings are saved to the SharePoint document library for that channel.

Review Retention and Expiry Settings

Some organisations apply retention policies to Teams recordings. If a recording has passed its retention period, it may have been automatically deleted.

• Check with your organisation's IT administrator to confirm if retention policies are applied to OneDrive or SharePoint.
• Recordings may have an expiry date set by the person who recorded the meeting. After expiry, access is restricted.
• Deleted recordings may be recoverable from the OneDrive or SharePoint recycle bin within 30 days.

Troubleshooting

Recording Does Not Appear After the Meeting

Recordings are not available immediately. Processing time depends on the length of the meeting and current service load.

• Wait up to 30 minutes after the meeting ends before concluding the recording is missing.
• Refresh the Teams meeting chat to see if the recording link has appeared.
• Confirm with the meeting organiser that they selected Start recording rather than Start transcription only.

Access Denied When Opening a Recording

If you can see the recording but cannot play it, you may not have been granted access.

• Contact the meeting organiser and request that they share the file with you directly from OneDrive.
• For channel recordings, ensure you are a member of the team and have permission to view the channel files.
• Ask the organiser to check the sharing settings in OneDrive and add your email address if needed.

If you host with us, you don't need to do this yourself — just Open a Ticket and our Brisbane team will get it sorted.

If you have checked OneDrive, SharePoint, and the meeting chat and still cannot locate the recording, Open a Ticket with our support team for further investigation.

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