Vpn Connection Drops During Bas Period How To Stabilise Accounting Software Access

Summary

This guide helps you troubleshoot and resolve: Vpn Connection Drops During Bas Period How To Stabilise Accounting Software Access. Follow the steps below to fix the issue.

Common Causes

Cloud accounting software requires a stable connection to your company network. If your VPN drops during busy accounting periods, you may experience interrupted workflows, unsaved data, or login errors. Disconnections are often caused by idle session timeouts, weak WiFi signals, or router interference. This guide explains how to stabilise your VPN connection so you can access accounting software reliably.

Quick Fix Steps

1. Move closer to your WiFi router or connect via Ethernet cable.
2. Restart your VPN client and reconnect to the company network.
3. Check that your device is not entering sleep mode while the VPN is active.
4. Close unnecessary browser tabs and applications that consume bandwidth.

Detailed Instructions

Check Your VPN Client Settings

1. Open your VPN application and look for settings labelled Preferences, Options, or Settings.
2. Locate the Connection or Idle Timeout section.
3. If available, increase the idle timeout value or enable Keep Alive to prevent the session from closing during periods of inactivity.
4. Ensure Auto-Reconnect is enabled so the VPN automatically restores the connection if it drops.
5. Save your changes and restart the VPN client.

Optimise Your Router Placement

1. Position your WiFi router in a central, elevated location away from thick walls, metal objects, and large appliances.
2. Keep the router clear of microwaves, cordless phones, and baby monitors, which can cause interference.
3. If your accounting workstation is far from the router, consider using an Ethernet cable for a more stable wired connection.
4. Restart your router by switching it off at the power point, waiting 30 seconds, and switching it back on.

For help connecting your device to your WiFi network, see our guide on How to connect to Wi-Fi.

Reduce Network Congestion

1. Pause large downloads, video streaming, or cloud backups on other devices while using accounting software.
2. Disconnect unused devices from your WiFi network to free up bandwidth.
3. If your router supports both 2.4 GHz and 5 GHz bands, connect your work computer to the 5 GHz band for faster speeds and less interference, provided you are within range of the router.

Adjust Device Power Settings

1. On Windows, open Settings > System > Power & sleep and set both screen and sleep options to Never when plugged in.
2. On macOS, open System Settings > Lock Screen and adjust the display sleep timer, or open Energy Saver on older versions and prevent the computer from sleeping automatically when the display is off.
3. Ensure your laptop remains connected to mains power during extended accounting sessions.

Troubleshooting

VPN Disconnects Immediately After Connecting

• Confirm your internet connection is working by opening a website in your browser.
• Check that your VPN username and password are correct and your account is active.
• Temporarily disable third-party firewall or antivirus software to test if it is blocking the VPN tunnel.

Accounting Software Times Out While VPN Is Connected

• Verify that the accounting software is pointing to the correct company server or IP address.
• Clear the application cache or restart the accounting software.
• Check with your organisation whether the accounting server is undergoing maintenance.

Frequent Drops at the Same Time Each Day

• Review your router logs for scheduled reboots or ISP-related disconnects.
• Contact your internet service provider to ask about line stability or planned outages in your area.
• Consider upgrading to a business-grade internet plan if your current connection cannot support secure remote access during peak periods.

If you continue to experience VPN disconnections after following these steps, Open a Ticket and our support team will assist you.

If you host with us, you don't need to do this yourself — just Open a Ticket and our Brisbane team will get it sorted.

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